Bordeaux - Bayonne - San Sebastian (Spain) - Toulouse

There was hardly any queue. Was told at pickup that upgrading to an automatic model would cost 15 euros per day, paid a 125 euro deposit with a card. After returning the car, I saw on the statement that I was charged 75.78 euros for 2 days! During the return inspection, they just asked me to sign without saying anything, and half an hour later I received a bank notification that 533.85 euros were charged. Went back to the return location to inquire and found out that I was inexplicably charged 547.56 euros for vehicle damage! I was very careful with the car and did not have any scratches!

The service was okay. However, they required a €3000 pre-authorization without full insurance. A bit too much.

Counter staff insisted that they only had smaller suv compared to Tucson. Then tried to upsell with added on insurance and then after that insisted on renting me snowchains because the cars all were on summer tyres. This is for a one month rent in December! Chain rental calculated per day and came to more than 100 euros after “discount”. I could have bought a set of chains cheaper than that.

Personne a l'accueil, très peu aimable, nous a donné une Ford focus mais arrivé à la voiture elle était déjà louée à quelqu'un d'autre, ne nous a pas dit que si nous mettions des permis supplémentaires, il y avait un supplément à payer

Rien à redire

Like: Staff was very friendly