I had to wait in line for hours and they didn't refund me after giving a lower tier car.

The car was very old and in poor condition, but the service was acceptable.

Affordable prices, and the car is new.

The staff had a good attitude, but at the pick-up counter, they quickly pushed additional unnecessary items into the bill for you to sign. I only noticed at the pick-up spot that they had added nearly $200 worth of things like Roadside Assistance. I went back to cancel everything, and the woman at the counter was rather unhelpful, saying things like 'If something happens, you'll be personally responsible' to try and dissuade me.

The overall experience was great. Only thing that I wished I could change was the vehicle I received. I’m 6’8 and was looking for a larger suv instead of the one I was assigned.

The booking platform is a breeze. I was not able to get my price lower though.