Terrible

When I booked, they said all customers could receive a Suburban. However, at pickup, the customer service said there were none left and gave me a GMC Yukon XL. In the parking lot, I noticed a ready-to-go Suburban parked diagonally opposite. I used my US driver's license and phone customer service for online pickup. So initially, the upselling services weren't too excessive. Still, not getting the car I wanted felt like a rip-off.

Excelente car and good services

It is economical, good relation between price and quality, easy to book.

Personal vehicles were not allowed on rental lot and they had no designated parking area or lot and finding a spot was difficult

Hertz was good. No complaints. Counter staff was a bit more helpful than outside staff, though overall everyone was good.

The price drop protector was amazing. Saved me money. The booking process was easy.

Like: I feel like I got the best price available and the car was great.
Dislike: I wanted to extend the rental and had a very, very hard time getting an agent to answer the phone. After five calls at three different numbers I finally got directed to the weekend agent who helped me-finally!