Terrible

希望した車種の在庫がなく日産のRougueになってしまった

The service from Hertz was very good, but Americans are not very efficient. We waited for over half an hour to pick up the car, even though there were hardly any people ahead of us. The best part about Hertz cars is that they all come with Fastrak, so you can use the Fastrak lanes on toll bridges and pay later when you return the car. The QX80 we exchanged for was excellent, white, with no scratches, very new inside, and highly equipped. It even had built-in navigation and XM radio. We had four suitcases and bought three more, completely filling up the third-row seats when folded. Luckily, we changed cars. However, parking a large car was challenging since many parking spaces were quite small. Hertz's phone service was very quick, and they answered our questions accurately and promptly.

Basic car. Seemed like an old car registered in 2017.

easy to use platform!

They should have told us that upon return they would need the mileage. Although it was unlimited mileage, they needed it. I felt that it was THEIR JOB to do it, and not the customer. We had to exit the hotel and go to the parking lot to get it.

Very helpful counter staff at the Herz agency. Staff for the drop off was also friendly and helpful.