No wait at checkin.

Very satisfied

We booked a Ford, scheduled to pick up a Focus at 12:00 PM. We arrived at the store at 10:30 AM and were told we were early. Waited until 11:30 AM, then told the car was still not available and we had to wait until 2:00 PM. The car model was not fixed, and there was no fee for extra miles. However, the car was small and its condition was average. Overall, not a pleasant experience.

Service was average when picking up the car, they changed the car model without specifically asking. The lady at return was very nice and sincerely inquired about the pickup experience, eventually offering compensation.

Very good, efficient rental and return process. There is a shuttle bus to and from the airport, which is quite convenient. Booked a Passat automatic, but got an Insignia instead. The car was very new with plenty of interior space, and the trunk could fit three 24-inch suitcases. The built-in English GPS was useful (if you're not confident with English, it's recommended to rent a free GPS from the QEEQ website).