Mostly great, but the pick-up could have gone smoother
T.Bolton
United Kingdom
Reviewed: Thu, Jul 4, 2019
About GREEN MOTION:9.0/10
I waited for a long time at the counter, and then I was initially told I was being given a car a lot smaller than the one I was meant to have. Other than that, everything went smoothly.
About QEEQ:10.0/10
There was an issue with the pick-up location, so easyrentcars called me up to tell me, which was nicer than an email.
Ordered a transit van but given a Toyota Proace - significantly smaller and almost not fit for the purpose I hired for.
Counter agent demanded I fill out a positive review of his service before giving me the van keys… only then to give me keys for a significantly smaller van than I ordered. Not impressed.
Yes, it took long to get to GM as they didn't pickup the phone. We ended up calling through airport info desk. It worked then. Then at GM we had to wait in line...not too bad but yes it took that much time (like 45 min-1 hour)
About QEEQ:10.0/10
The price drop protector actually works. It is great.
I received great service from start to finish. The pick up was tricky to find but obvious once we'd got our bearings in the airport. We waited about 15 minutes for the shuttle bus. On arrival there were 4 staff on duty and they dealt with us promptly. The car was in fantastic condition and the staff did a thorough inspection with me at the start. They also demonstrated all features of the car as I had not driven that brand before. Staff were attentive and helpful offering local advice too. Drop off was quick and painless with no issues.
About QEEQ:10.0/10
Really easy platform to use with so many deals and offers to choose from. The referral scheme is really generous. The prices were by far the best I found compared to all other comparison sites. The price drop feature also saved me an extra 10% 2 months after I made the booking which was a lovely surprise! All the information provided was accurate and there were no issues when arriving for my booking.
“Refused my Sapphire Preferred Visa because it wasn't "embossed" - wanted 50 pounds to use debit card”
About GREEN MOTION:2.0/10
Don't use this place. Seems like a scam. Refused my (perfectly good) Visa because it didn't have raised numbers. Then said they could use my debit card for 50 pounds more. This was a one day rental. Also, "green" angle seems totally fake.
Absolute worst company ever,
So rude and would never ever use again under any circumstance
Wouldn’t let me drop the car off at time I requested
Wouldn’t give me names to complain
Wouldn’t write down refusal for drop off
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Customer Service
Mostly great, but the pick-up could have gone smoother
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