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00308 491 0209
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+1-8007618913
Live chat Email us Service Code: 6048117051
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6048117051
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Search for ACE Rental Cars Car Hire in Cairns

Poor

Reviewed: Tue, Nov 5, 2024
About ACE Rental Cars: 2.0 /10
We did not receive the correct vehicle that we booked and were forced to use a Mazda CX-5, which did not have enough space for the four of us with the baby car seat installed. Additionally, we were charged extra for the baby car seat, even though I had already paid for it through QEEQ. We were also pressured into purchasing insurance, as they threatened to charge a $200 withdrawal fee if we declined. As someone who works for the ACCC, I found it concerning to be treated this way by an Australian company, and I felt harassed. I have already lodged a complaint against this company for their unethical sales practices. The staff were unhelpful throughout the experience. It may be worth considering if partnering with ACE is truly beneficial for your reputation. I will be in touch soon to provide further information for our investigation.
Reply by Qeeq:
Thank you for selecting QEEQ as your choice and for sharing your experience with us. Please note that all extras are paid at counter. In order to provide a more effective resolution to your issue, kindly forward the rental agreement, final invoice, and any relevant supporting documents to support@qeeq.com. This will enable us to conduct a thorough investigation on your behalf.
Toyota Kluger image
ACE Rental Cars
CAIRNS AIRPORT(CNS)
Cairns
Australia
Medium SUV | Toyota Kluger or similar

Relevant Reviews on ACE Rental Cars in Australia

M.Rowe

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Compact | Toyota Corolla Hatchback or similar
ACE Rental Cars
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sat, Mar 28, 2020
“Experience was satisfactory apart from lack of refund.”
About ACE Rental Cars: 7.3 /10
Car was very good.Ace staff were helpful. However their depots are not easy to find and quite some distance from the airport. The car was returned 5 days early because of the Corona virus and Ace was unable to provide a refund for unused days.
About QEEQ: 8.0 /10
We have not received a refund for the 5 days that the car was not used. We head no option but to return early as we had been advised to fly home to New Zealand. Could you please look into this!

Gayan

View more >
Medium SUV | Toyota RAV4 or similar
ACE Rental Cars
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Tue, Oct 15, 2019
“Good”
About ACE Rental Cars: 9.7 /10
Happy with the overall customer service. You might not get the car you order but will get a similar one. At least, leave 30mins to 1 hour for shuttle service time+paperwork.
About QEEQ: 8.0 /10
I asked the easyrentcars to change my dropoff and pickup times as I used the default times mistakenly. I haven't heard from them until now after one week of my trip.

R.Muavae

View more >
Economy | Toyota Corolla Hatchback or similar
ACE Rental Cars
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Tue, Sep 10, 2019
“Highly recommended and friendly”
About ACE Rental Cars: 7.3 /10
Very friendly and helpful staff. effecient.
About QEEQ: 9.0 /10
Easy system and booking. no hassles and precise

View more >
Medium SUV | Toyota RAV4 or similar
ACE Rental Cars
CAIRNS AIRPORT(CNS)
Cairns
Australia
Reviewed: Sun, Jul 21, 2019
“Great value, great car. Would use again.”
About ACE Rental Cars: 8.0 /10
Car was great, price was great. The only issue was the airport pick-up where the driver told me he didn't know about Easyrent and that I was asking the wrong person. When I mentioned ACE rentals he then checked and found I was on his pick-up list. The journey to the car pick-up was longer than expected, but I think this was due to roadworks. Apart form that, everything was great.
About QEEQ: 10.0 /10

ACKL

View more >
Economy | Toyota Corolla Hatchback or similar
ACE Rental Cars
Sydney Kingsford Smith Airport(SYD)
Sydney
Australia
Reviewed: Tue, Jun 18, 2019
“Absolutely Wonderful!!!”
About ACE Rental Cars: 10.0 /10
The Car was clean and drive very well. Counter staffs are absolutely nice and helpful. Appreciate the help and the services and 100% Recommend
About QEEQ: 10.0 /10
The process were smooth and fast.

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