Very satisfied. Although the waiting time was relatively long, they provided detailed guidance on how to pick up and return the car.

The car was in great condition, having driven just over ten thousand miles, and it was very clean and tidy.

We were a little confused at pick up as we came to the airport by private car. We found the pick up point but thought we were at the wrong place as it said it was for gold members dropping off. As there was a queue we couldn’t ask a staff member and a person in the queue told us we were at the wrong place. Some clearer signage would have helped us

Counter staff seemed nice but then had to go back in for her to redo it all as she hadn’t processed the card!

Wasn’t impressed we had to pay for second driver. Made a good quote expensive.

Like: Excellent customer service!