Very efficient, enthusiastic, thorough, and meticulous.

The service was very good and satisfying. I was also very pleased with the car—a brand new Mondeo in excellent condition. It was handed to us spotlessly clean. However, we returned it dirty and with slightly less fuel (just as it was when we picked it up). Everyone was quite reasonable and didn't make a fuss about it. Overall, it was a satisfying experience. The only inconvenience was that the return location I chose was not on a main street but inside a hotel, without any signs outside. It took us a while to realize it was inside the hotel.

Car was not full of petrol so had to wait a while for this to be sorted

Usual Gold standard

Waited a long time to get to the counter....when finally spoke to someone, processs was quick but waited over 45 minutes outside for a shuttle to take us to the place we picked up our car. It was not marked properly and was difficult to locate with no one giving any direction.

Again booking was easy but budget was not