Thrifty awful . No car then wrong car . Late departure due to staff competence . Accessories requested not included .
Drop off . Terrible. No staff present .
Didn’t discount credit note I provided from collection inconvenience .
Emailed Thrifty re above . No reply
Thrifty staff are very limited, you have to figure out everything on your own. No one explains anything to you, and their attitude is very poor. The vehicle was not the model I booked, and when asked about it, nobody seemed to know.
They thought I didn't understand English and selected an additional paid insurance for me. I later found out and had it corrected. They kept trying to sell me insurance and other unnecessary services. Returning the car was convenient.
I arrived in San Francisco already feeling exhausted. When renting the car from Thrifty, the staff told me that I must buy third-party liability insurance as required by California law. I ended up spending half an hour on the phone with the domestic rental car service. Some representatives said it wasn't necessary, while others said to pay it first and discuss later. The inconsistency in information was very poor, wasting much of my time. Ultimately, due to my firm stance, they temporarily did not charge me for the third-party liability insurance.
“They gave me a smaller car than what it was reserved.”
About Thrifty:6.0/10
They gave me a smaller car than what it was reserved. They said the car I was getting was bigger than what I reserved. I reserved a Jeep Cherokee or similar and was given a Jeep Compass. My trip was so uncomfortable because of this
About QEEQ:8.0/10
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