Good service

Very satisfied, the car was in great condition, and the pickup process took about five minutes.

I picked up the car early in the morning, no line. My English is not very good, but the staff was very patient and friendly. However, I was a bit disappointed with the car I received; it was not the JEEP I saw in the photos when booking, nor was there a free upgrade. When I rented from Alamo, the cars were always good, and I even got a free upgrade once. Also, this company doesn't offer free GPS, so I rented one from the rental service, but it wasn't as good as the free GPS I got when renting from Alamo.

Very short wait at counter, which was great after a long flight. There was no hard sell of add-on insurances or fuel policies. On arriving at the rental garage we couldn't find the keyless ignition fob of our selected car, so Hertz speedily rectified this by finding us another car of a slightly better spec for no extra cost. Return of the car at the end of the rental was painless as well. The return agent was very friendly and made sure we knew about where to return the visitors toll pass on the way back to the airport.

Like: When dropping car off it was noted we had a lot of luggage so the mileage checker had Mario, his co-worker, take us directly to the airport in our rented car and he handled unloading our bags, vs trucking bags over to their airport shuttle bus. Excellent service and greatly appreciated by us! Thank you Hertz!
Dislike: Getting out of the rental facility to drive to Cleveland area seemed so out of the way, but it could have been our GPS taking us out of our way. Next time will ask them how to get to Cleveland.