“Good counter experience at pick up.
Dirty car.
Good reliable car.
Nit picking employee at car drop o”
About Europcar:7.0/10
We struggled to understand why a pin head size mark ( this is not an exaggeration) on the windscreen was the focus of attention especially given the very dirty car we were given at pick up.
Fortunately my wife had photographed every surface of the car at pick up and she was able to identify the pin head on one of the photographs.
This really concerned us as a trust issue for us with Europecar.Their cut off for what is an issue with a car being returned seems very out of step with other companies which use the size of a coin as the cut off.
Are Eoropecar trying to set up customers for pay outs or was this just one over zealous employee?
I would appreciate a response to this question
Thanks
The car rental location was extremely hard to find, the car had warning alerts, and there were no similar vehicles available for replacement. The company was unwilling to upgrade the vehicle and no one resolved the issue. They only assured that there were no major safety concerns.
Pickup: The employee at the counter was patient and helpful, but the POS machines did not work well and caused us big problems. The employee at the parking slot did not offer much help and was hard to find. The car was not clean enough. Even knowing we would return the car to Geneva Airport, the employee did not inform us that: 1) it's mandatory to buy a €50 Swiss traffic license when entering Switzerland; 2) the car should be returned on the French side, which again caused us huge problems when returning the car. Neither point was specified in the rental car confirmation order.
Drop-off: As mentioned, we arrived at the Europcar parking slot at Geneva Airport, but the first employee refused to accept the car and simply asked us to return it to the French side, or we would be charged €120. He provided a very simple map showing the way to the French side, but we could not find it even after an extra hour and three circles around the airport, and we almost missed our flight! Why does the same company have such a stupid and unfriendly policy?!! The distance between the two offices of the SAME COMPANY is just about 1.5KM according to the employee, so why should the customer be bothered by that??? Eventually, the second employee on the Swiss side agreed to take back the car, which took him only one minute! This was the worst car rental experience I've ever had in many countries, I must say!!!
Very good experience being made easy by professional service from the reception desk.
About QEEQ:10.0/10
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Customer Service
Très professionnel en tout point de vue. Très bon accueil.
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