The car pick-up process was smooth and the vehicle was in good condition, but the weekend service hours are too short and the late return fees are very expensive.
This order involved picking up the car at the Granada store and returning it in Seville. We booked a Polo but ended up with a hybrid Yaris. The car was average, with poor power, though overall acceptable.
Another order involved picking up in Madrid and returning in Granada. It was a disaster. Europcar's customer service told us that the key box was at the entrance of the Granada train station (it was actually in the parking garage), causing us two girls to drag our suitcases to the office only to find nothing. When the office reopened at 4:30 pm, we had to waste more time returning the keys.
They later claimed we were late returning the car and wanted to charge us (though after some communication, they did not), but then they charged us 22 euros for parking because we didn't park in the designated spot! Despite calling to ask about the key box and designated parking, we received incorrect information and ended up paying the price. Rentalcars was not helpful in addressing the parking fee issue, very frustrating!
Never renting from Europcar again! If you want trouble, go ahead!
The police did not accept the license information provided by the car rental company online, and held the rental company responsible. However, the rental company shirked their responsibility.
The store in Barcelona city center is easy to find. The service was great, and the instructions were clear when picking up the car.
About QEEQ:10.0/10
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