Return to airport.

Be careful when booking! This is an electric car! I only realized it was electric when I arrived. Switching to a gasoline car cost me 2-3 times more. Originally it was 1000 RMB for a couple of days, but it ended up being 4000 RMB for two days. The platform did nothing to help and charged me an extra 1000. I suggest everyone be cautious and not switch cars on-site.

Initially, I wanted to give just one star, but then I thought that might be too harsh for a budget rental company, so I'll give two stars.
Drawbacks:
1. We reserved the car in downtown San Francisco and were supposed to pick it up at 9 AM. When we arrived, there was no car available, and they couldn't confirm when one would be ready. They told us to come back in an hour and a half. What kind of service is that? The staff had a cold attitude. After waiting for 2 hours, they didn’t provide the reserved Toyota RAV4, instead gave us a Kia Sportage with 16,000 miles on it. When we tried to negotiate, they said, 'Take it or leave it.' I mentioned the delay impacted our plans, and the manager harshly said they would cancel our booking immediately if we didn't accept. We had no choice but to take it. Once on the road, we found the car was in poor condition. The steering wheel shook at speeds over 60 KM/h, making driving feel unsafe.

They promised a refund for the toll device fee if not used, but there was no device installed and no refund was given. They also aggressively pushed various insurance policies, but fortunately, I had already purchased travel insurance in my home country and only after showing this could I avoid buying more. There are a lot of hidden costs, not as mentioned on the rental site. Scam! Awful!

There were no preferred vehicles at the lot, only group vehicles. I almost couldn't rent the car because Bank of China credit cards do not support $0 purchase test. Fortunately, the emergency support from the rental company suggested that I make a small purchase. I bought a tank of gas, and the payment test succeeded. Although the Korean clerk was not very friendly, he let me try three times. Huge thanks to the emergency support team.

1. After landing, we waited at the airport for a long time for the car to arrive. It was very windy and cold outside, and there were many cars from other rental companies. 2. We had to wait in a long line in the hall, but once it was our turn, the staff was very helpful and suggested additional services like roadside assistance for $132. We didn’t want to argue for too long, so we agreed. 3. The car model we got was a small MPV, not the large MPV that we had reserved. We couldn't find a large MPV in the parking lot and even the onsite staff couldn’t locate one, so we had to settle for the small MPV. 4. Returning the car went smoothly.