Easy peasy

The care exceeded my expectations. It was a VW station wagon with a diesel engine and saved us a lot of money on gas.

Long and slow processing. Long wait time both at rental counter and shuttle. Boarded shuttle with 10 other people but we had to wait over 20 minutes.

Price drop protector is good but not perfect. Most of the times the prices can drop lower than the price drop protector indicate.

Vehicle condition was exceptionally poor - service reminder keep coming on, vehicle had over 33,000 miles, tires were balding and left front had half-dollar sized hole from bald tread down to nickel sIzard hole showing radial plys ( most dangerous), headlights were so poorly aligned as to shine maybe 35-40 feet onto road and brights shone only just a little more making night driving most difficult and unsafe, steering pulled vehicle to left; windshield inside was not really clean, gas tank was only 3/4 to 7/8 full and Advantage did not give me any credit for returning vehicle with full tank. This is the second ‘poor’ to very poor condition vehicle encountered from Advantage.

Easy to use platform will use again. Thank You

Car was bigger than expected. No waiting at counter. Got conned into buying the ezypass and ended up paying $60 for $2 worth of tolls! Nice one!

All was OK, no problems.

HIGHLY UPSET - I was charged $139.86 instead of $43.57 when I returned vehicle which is $96.29 extra fees. Called & your rep 1st tried to say it was taxes & when I explained that was too high b/c my entire rental was only $159, he reviewed it more. Then said it was convenience fee for not refueling vehicle upon return. I don't understand why I'm charged this when the counter rep who rented me the vehicle specifically told me NOT to refuel, that they have an assembly line return & it speeds things up. He even said the gas would be a better price. NEVER did he say this was an upgraded feature that cost money. NOW I wonder if I will be hit with an upgraded fee since the same counter rep said he was upgrading my car since the one I selected was not available. I have NEVER in my life returned a car without filling up but I know he specifically told me Not to & I even remarked to him that I'd never heard of such & was pleasantly surprised Advantage offers this customer service. I am now regretting that thought because I got the worst customer service in that I was SCAMMED. The rep completely Lied & when he said not to fill up. Worse is that I only used $5.50 worth of gas. Booking# 40291187 / CONF# WAD015212EAD for Jaime Sterba