All great!

Make sure you take plenty of pictures even if the damage seems very superficial . Pay by particular attention to any small chips on windscreen

First, unexplained charges were made without prior notice, amounting to over 18,000 RMB. The individual damage liability limit is only 15,000 RMB, and the reason for the additional 18,000 RMB charge remains unexplained. Customer service emails go unanswered. Second, it's hard to get in touch with different branches on the phone as they rarely answer. The Christchurch airport branch has two phone numbers; one always redirects to the main customer service with endless voicemail prompts, and the second is seldom answered. Third, after returning the car with a minor scratch, no follow-up was provided, only the unexplained charge of over 18,000 RMB. No detailed expense breakdown, damage assessment, or follow-up communication was given. The claim department's contact information provided by the branch also went unanswered. Fourth, the scratch was minor, and the damage cost should not be significant based on experience, yet the high charge seems to be several times the actual damage cost. This is unprecedented compared to domestic car rentals, where minor scratches never resulted in nearly 20,000 RMB charges without detailed explanation, raising suspicions of being overcharged.

Very quick

Good

Rental and return were very convenient, there was no hard sell for insurance, and the car was in good condition.