Great car service

Car was very new and perfectly clean. Counter at pick-up had a computer glitch which caused a bit of delay, but nothing major to fuss about. All in all a good experience.

Very smooth and easy to make the booking online. Excellent price options as well.

Should give me the car I booked or similar

The app can improve

Our experience with europcar was terrible. We arrived at the counter in Sydney, and since we showed our license and it was in Spanish they would not give us the car. They needed a translated version of the license and if we did not have one they would not give us the car. We then asked for a refund, but they would not give it to us. We had to translate the license which costed 100 dollars and we had to wait for 3 hours in order to receive the translation. This is ridiculous, we have been all over the world and this has never happened to us. We also went to other cities in Australia and NO ONE asked us for the translated license. We are never renting with this company again, and the staff member has very rude as well. Our experience was terrible, and we lost half a day in the agency

counter staff speaking speed need slowly because we are Chinese.

GPS did not work properly - counter staff arranged a no quibble refund.