“Great experience but ask the right questions and check the small print. As with all life!!!”
About GREEN MOTION:8.7/10
We were running late and needed to contact Green motion. They did not answer their phone or respond to emails. In the end we were able to contact Easyrent cars and both Lisa and Tania were amazing. I suggest you get additional staff to answer the phone to avoid unnecessary anxiety of there are mishaps with collection. When we did arrive, the staff at Greemotion were amazing, and there is no way they could have answered the phone as they were way too busy.
“I though it was cheap but the final cost is high which I did not expected”
About GREEN MOTION:8.0/10
There is a limited daily mileage at the original car so that I need to add much money to change to another car for unlimited mileage as I need to drive to Manchester.
No clear instruction in the airport for the shuttle bus to this Green Motion Pick up which is far away from the hotel.
“Green Motion are solid - plan LOTS of time for the hotel hoppa though”
About GREEN MOTION:10.0/10
Green Motion are great and their service has generally been perfectly acceptable and pleasant. They were let down by the poor heathrow hoppa service that they have to rely upon.
The pick up process took longer time and not efficient. The worker was threatening & forcing us to purchase car insurance direct from Green motion whereas we have already had one from easyrentcars
Booked a Compact | Volvo V40... Received a Citroen C3... Charge me for a part of the damage that was already on the car once picked up (it was a misaligned bumper that clearly was like that because of a small crash the car had on the back and that was on the check in document). If you accept to receive a car with a smaller category than the one that you paid, and have an insurance book with them... Instead, stay away. I booked with them several times but knowing that they were NEVER giving me the right category car.
Got off to a bad start, the advice given was to catch the hoppa bus from bus stop 16 - this was incorrect. A phone call to Green Motion received a recorded message with 8 options. The option for arrivals said go to bus stop 22/23 - this was incorrect. I eventually found the bus just by walking around at bus stop 18.
The counter staff at Green Motion very aggressively tried to sell me extra insurance which was double the car hire charge!!
Only good bit was returning the car where it was straight forward. Although I had to wait 20 minutes for the Hoppa bus back to Heathrow and it then stopped at 6 hotels on the way and not one passenger got on the bus
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