CAR RENTAL REVIEWS ON ALLSTATES IN LOS ANGELES

The rental booking stated there was a shuttle from the airport. I was unable to find a shuttle so I took a taxi thinking it was close. I was tired from travel and was just ready to get the car. $36 later I was at the rental location. The car was disgusting And had not been cleaned. There was a receipt for Chinese food in the backseat. The Camry had a lot of body damage also. I told the rep that the car was not acceptable and asked for another car. She offered me a Mustang that looked like it had been sideswiped. The whole experience was a nightmare and cost me 2 hours and $50. I have never had such a bad experience with a rental car.

The car was not washed when picked up and only had 1/2 tank of fuel. The total cost was also $9,00 higher than my reservation. The counter staff explained it as an additional tax. My reservation stated it was total cost including those taxes.

Car was dirty inside and outside at the time of pick up...office staff was not present at the time of pick up for the first ~10min but office sign read open (would be nice to have a sign that says something like "will be back in 10min"...

Please vet the Car Rental Agency before putting on the website. The Car Rental Agency that I ended with had no idea about my reservation, were clueless about the pick-up location. One of the Allstates customer reps suggested me to take the airport shuttle to La Quinta Hotel and then take an Uber to reach the Pick-up Location. Completely disgusted and disappointed. Won't be using this agency and website ever again.

Car was not the one I reserved car was dirty engine light pn with gas cap missing