CAR RENTAL REVIEWS ON ALAMO AT LOS ANGELES AIRPORT, LAX

The waiting line for car rental paperwork is understandable due to the high number of people, but once the paperwork is done, picking up the car is quite convenient. There are many cars to choose from, which is great.

Convenient shuttle service, the process from registration, payment to car pickup was simple. However, the lack of Chinese service slightly reduced the overall quality. I noticed that quite a few Chinese people rent cars, so I suggest that Zuzuche recommend Alamo to set up a Chinese service counter or increase Chinese contracts, which would make it perfect.

Standard level of service

Wide selection of vehicles, overall good value for money.

A cost-effective rental company with good service.

I was forced to purchase an extended protection plan for $100.55 and was deceived into thinking it was mandatory in California.

We chose a service at the store that allows returning the car without a full tank, which saves time. However, we found out that the remaining fuel is non-refundable. We can accept this, but it would be better if it was mentioned online.

Fast and convenient

The service was great! Plenty of cars! However, I did not get the Grand Cherokee I reserved. Clearly, it was available but they didn't give it to me! This is really unacceptable.

Great car condition and high efficiency.

The car provided was not the one I booked online. Not only did they fail to offer a free upgrade, but they also downgraded the car without reducing the price. I was very dissatisfied. Due to fatigue from traveling and a tight schedule, I didn't argue with them.

Pretty good, the pick-up was quick.

Very close to the airport, with convenient shuttle bus service. Quick and easy car pick-up and return process, excellent service, highly recommended.

Clean and organized

Picking up and returning the car was very quick and convenient. Ten thumbs up!

The car's condition is good, but the model differed from the reserved one, and it was slightly smaller.

When we arrived, it wasn't crowded. There were two counters open, and we went directly to handle our reservations. They told us that the reserved Dodge MPV was not available, only a similar Kia, but it was smaller. We could pay extra for a larger MPV or a similar Toyota, but we declined and chose the Kia. When we asked the staff where to pick up the car, they said we could take any car we wanted. We were shocked when we saw all the parked cars, including the reserved Dodges, one Kia, and one Toyota. After comparing all three, we realized the Kia was actually the best option. It's funny; Americans can be tricky too! Also, the car return process was quick; the staff just took a quick look inside and it was done.

It's a Mustang, it's a convertible, it's 1955 for 10 days, what more is there to say?

Everything was good, except the counter staff didn't smile. Maybe it's because our English isn't very good. They were nice to foreign guests.

The counter service attitude was average because I didn't buy extra insurance or upgrade the car! They kept saying the car I booked couldn't fit my luggage. When I said 'have a try, OK?' she finally stopped talking! In fact, there was plenty of space! Returning the car was easy, and the service was good and efficient.