CAR RENTAL REVIEWS ON ALAMO AT LOS ANGELES AIRPORT, LAX

The waiting time was too long

The waiting time in line was too long, everything else was fine.

Entered a lot of information, but the self-service pickup wasn't successful. Had to wait in line, which was very crowded.

Overall, the evaluation is quite good and satisfactory, although there was noticeable upselling of insurance by the staff during car pickup.

The service is average, and there is no Chinese support. I showed my U.S. driver's license but was told I had to use my Chinese driver's license, which I didn't understand. The vehicle was in poor condition, with a low mileage but constant strange noises, and a warning light remained on, making me uneasy. There was no service in the car pick-up area, and it took me a long time to find the car, which was inconvenient. I previously rented from Avis, and their service was better than Alamo's in many aspects. Today, I was also charged a $40 fine, of which $13 was Alamo's service fee.

You might have to wait in line for a while. However, if you're lucky, you can get a free car upgrade.

Overall good, a wide selection of vehicles available.

Not as enthusiastic as before, constantly recommended more expensive cars and made us buy additional insurance

The pickup location was in Los Angeles, where there was a long line of people. The staff at the location were not very friendly and lacked patience. However, they did not push hard on insurance sales. The drop-off location was in San Francisco, which operates 24 hours. The staff there was a young African American girl, who was quite inefficient and made serious operational errors. Fortunately, after some communication, we got a refund. Overall, the impression of the San Francisco store was not very good, as their mistakes caused unnecessary trouble for the customers.

Very good. The front desk was very efficient, and there were no additional insurance sales. The car was nice as well, with a variety of vehicles to choose from. Highly recommended.

Returning the car was very convenient, and the rental price was reasonable. Overall, the rental and driving experience were quite comfortable.

After a window smashing incident, Alamo's service was very prompt and efficient, with no extra costs. Fortunately, we didn't follow QEEQ company's customer service suggestion to privately fix the window at a repair shop. Otherwise, we'd have to bear the cost of the car window on top of the significant loss from our stolen luggage.

The American rental process and efficiency are quite high, but due to peak times, the staff were busy selling insurance, resulting in a wait time of over an hour. We arrived at 4:30 PM and got the car close to 7 PM, which was quite exaggerated. Additionally, the pickup process was a bit chaotic as the car model differed from the order, and it wasn't clear if the car was in the same class. The external staff were few and couldn't provide a clear explanation. The car condition was just average; you have to pick one yourself. The return process was efficient. We arrived early, afraid of delays, but the return process was very fast.

The car pickup process took quite a long time, and the procedure to change cars during the trip was cumbersome and inefficient, which forced us to alter our itinerary. However, the return process was quick and simple, although the shuttle intervals were somewhat long.

Many alternative vehicles. - Long wait time for the shuttle bus; various sales promotions.

High service efficiency. However, at some small airports, we had to switch cars and ended up being downgraded. There were upgraded cars available, but they stayed in those cars with air conditioning on instead of giving them to us.

Great, many car options. Return was fast and they even helped with my luggage onto the shuttle bus. Nice.

Affordable and very convenient.

The car keys were left in the car for us to pick up, but we didn't understand that initially and wondered why we weren’t given the keys directly. This should be explained more clearly. We felt quite clueless at first.

The staff were very warm and friendly, and the self-service car rental process was very convenient. Returning the car was quite user-friendly as well.