CAR RENTAL REVIEWS ON ALAMO AT LOS ANGELES AIRPORT, LAX

The first staff member we dealt with was extremely unhelpful and was not interested in answering very simple questions about the insurance and made the start of the pick up process frustrating, particularly after a long flight. The manager on duty who we dealt with after being fobbed off by the first staff member was fantastic, answered our questions simply and helped us understand the difference between the insurance policies that we booked through Easyrentcars and Alamo - the two companies provide different levels of cover with different cover providers depending on what insurance you book.

The booking was easy enough to complete and gave me the options i would expect and wanted to see which was fantastic. The major drawback is that the Easyrentcars use separate insurance providers for different levels of cover. They used Alamo for a basic insurance package, but for additional levels of cover, use a separate provider for the additional cover. This was not very clear and made the pick up process unneccesarily frustrating.

Though Arif was very helpful during the bookin process, but he told me that i do not have full insurance and i have to buy one. Where as I paid almoat 200 aed through Easyrental for the insurance. This was very disaapointing. I felt I was over charged at the booking tume.

All good, but the full insurance which you guys upsell during the booking process is of no sense as the rental guys do not acknowledge it and press us to buy additional insurance

Only downside was that the shuttle upon arrival took over 30 minutes to pass by and pick us up. But that seemed to be an issue that day and I did get an upgrade.

Really good and I would book again.

There was a significant queue.

Our flight arrived on time and we had a very small wait for the transport bus at LAX to take us to the rental area. We were processed quickly and given our choice of cars which is one of the main reasons we have chosen Alamo for our past few trips. Everything was explained well and we were on our way within a few minutes.

Booking was straight forward and easy. The price didn't change and to be honest I didn't bother comparing so don't know if that worked. Simple to use.

Counter staff were so helpful n friendly n manager Sina was amazing

Price was a super deal thank u

Smooth paperwork, quick car pickup. No upselling of products, and returning the car was straightforward.

Very convenient and efficient

Very enthusiastic

Excellent service at counter and no messing around by staff trying to force extras on me. Staff acted quickly and explained everything I needed to know quickly so I could be on my way fast after a delayed flight. Coice of cars were all excellent and in great condition. We picked the smaller of the ones we could choose from as it would be easier for me to drive and park. Mitsubishi Mirage we picked was in excellent condition and we had no problems with it

Our flight was delayed so I rang Easyrentcars to advise them that we would be almost two hours late collecting our vehicle. the rep on the phone was great and advised me that this would not be a problem and to not worry about it.

Loved being able to choose the car that suited us best when we got there and the drop off was so easy

Alamo pick up location quite far from airport. Shuttelbus without troulke though. Finding the counter building could be a bit more intuitive. Counter staff not friendly but also not rude. Car handover staff firendly and easy going. We could pick from two differtent large SUVs. Car was brand new and flawless in all respects.

Perfect.

It was a very quick process during the pick up as I didn’t need to wait in line for service, everything was done through the computer, I liked the freedom of choosing our car as we were able to spend time looking at the car and deciding which car to pick at our own pace.

Booking was very clear and easy to understand, the price drop didn’t really work for us as the price didn’t drop although the price of our rental was cheap anyways.

All cars parked within specific category eg small medium etc so could pick the car you wanted to drive. keys already in the car so just sit and drive out to the boot. Car is scanned to your details and off you go. Returning the car was such a simple process as well just loved it. drive through lane , attendant scans details, looks around vehicle check mileage and fuel and you receive print out and off you go. Thank you we certainly will be using the service again.

Great service. Had requested gps and this was promptly followed up on. Competitive price which certainly made the choice easier. Keep up the great work. Many thanks and will be a returning customer on next trip .

Pickup and drop-off were both very convenient and fast! The car was in good condition!

Excellent experience

Excellent experience

Excellent

counter staff was a bit annoyed with us, we had booked 2 - 15 seater vans and they would not remove the back seat for luggage, wanted us to book another car just for luggage which would have been an extra $1200 USD which we declined and just jammed our luggage over seats etc. we needed to buy a small step to get in and out of the van as it was very high. Alamo were great when we let them know the van had been broken into and we did not have to pay any excess as it was all covered.

The attitude was good, and they didn’t force us to buy insurance.

Originally we ordered Dodge Van but Alamo Counter staff suggest for bigger car, then we choosed Toyota Sienna which is fulfilled our needs. But during the usage, car required maintenance message appear.

Good Apps and easy to use