CAR RENTAL REVIEWS ON ALAMO AT LOS ANGELES AIRPORT, LAX

I recommend ALAMO. A great selection of new cars. I was to get a Chevrolet Tahoe. I got a bigger GMC Yukon XL at the same price.

All OK. Great prices.

Simple and convenient

They were excellent to deal with. And provided great quality cars

The platform was easy to use for booking the car

Great service.

Easy to deal with. Great insurance coverage.

The car was received with a lot of scratch marks and the personel in attendance didn't seem to care. Took photos myself for future reference. On my way to the hotel after a 26 hour trip I realized that the car were only half full. Again took photos for my reference. Received an additional bill of $141,67 after my trip which are unexplained and cannot be for gas alone. Await reply. Very average experience and will think twice before using Alamo again.

Found the desk staff treated me like just another number and did not care. Choice of cars was excellent.

The car developed a tyre problem after 2weeks so we returned it to another Alamo outlet and swapped it for another car without any issues. Good customer service.

On the first day, the counter staff strongly recommended upgrading to a higher-end model at $30/day. After I declined, they immediately dropped the price to $20/day, totaling $260 for 13 days, plus over $300 with tax and insurance. Upon picking up the car, I noticed scratches and took photos and videos, but the staff didn't note it down. The next day, when I went back to the airport to pick up my husband, the maintenance light came on. I quickly drove back to the rental company and requested a replacement. Fortunately, the manager attended to us and replaced the car with a new one with just over 1,000 kilometers. It somewhat compensated for the initial dissatisfaction! We had a different drop-off location; after inspection, the staff handed us a document. My husband carefully reviewed it and noticed they wrongly charged us for 3 gallons of fuel at $6/gallon, despite returning the car with a full tank. After further checking, they reduced the charge by $50. Make sure to inspect everything thoroughly during the rental process and contest any discrepancies!

Pretty good.

I had already checked in online, but had to do it again at the pick up. Waste of time doing it twice!

It was good

Anything over 30 days rental is a nightmare with Alamo. For 66 days hire it ended up being 3 separate rentals. 3 days before car return an abusive email sent regarding my expired debit card and the need to return it to a location ASAP as it was no longer a valid rental. Closest Alamo 2 1/2 hours away. Customer Service also very unhelpful. Wouldn’t take a valid cc over phone or via email yet that is how I booked it all in the first place. Eventually after 2 days of abuse and being told the car would be listed as stolen, given an Enterprise location 30 minutes away. The very first conversation if told I could go to an Enterprise not Alamo location would have avoided all of this as would it have been if I was advised of the issue when the new rental kicked in 4 days before being notified when I was at an Alamo location. Certainly didn’t appreciate being told to take the car back to Los Angeles when I was 21/2 hours north east of San Francisco. I don’t know whether it is a California thing, but lack of service and rudeness seems the norm as well as abuse especially when I speak perfect English but they don’t care and “what” being yelled at me takes up most of the conversation which they then just make up what they want.

Excellent service and total ease of booking. excellent comprehensive information regarding pickup etc and advising prior that Alamo May require the rental to be split as over 30 days.

Economy car booked at LAX. On arrival counter clerk tried to get me to up-grade to a Compact car, saying it would be roomier and more comfortable over long distances at an additional cost of only so many more dollars per day, which I declined and said I would stay with the Economy car booked, asked about cruise-control and was told that only Full-size cars had cruise and would do well to upgrade to one [ at extra cost of course. ] I again declined and was then given a Compact car, at no extra cost. Why ? Because they did not have any Economy cars, having previously tried to get me to pay for an up-grade which they were bound to give me gratis anyway ! Nice try Alamo. On checking 5 different makes of Economy cars, I found that they ALL had cruise control, making the counter-hand, at best, woefully ignorant of the features of the vehicles Alamo rent out, or a deliberate liar at worst. Commission-hungry rental agents who are prepared to tell customers anything to boost their income do little to maintain the reputation and integrity of Alamo. I have taken the matter up with Alamo and am waiting for their response, but thought I should advise you of the dubious methods being practiced there.

The staff were very patient and offered a huge range of cars at the time of pickup. I was able to wait an extra 10 minutes for a larger vehicle and had absolutely no issues.

As a first time user, I was skeptical - but the process was seamless, and I got a rate that was half the price compared to going directly to the rental company. The added insurance was required as we unfortunately had some damage to the car during our rental.

I couldn’t use my own insurance.So I should had deal with new insurance on counter.

The rental company was great, they provided an upgrade to a mid-to-large SUV, Hyundai SANTA Fe.

the car I reserved was never there in the first place so I was quite frustrated because I was with my boy and pregnant at the sametime yet fortunately someone just dropped off very similar size vehicle of I reserved so I picked it up right away was content while driving (the one I reserved was grand cherokee one I drove was Nissan Murano) staff said there would be similar size vehicle out there in the first place but there was almost none until I pick up Murano

Mohamed who check me in was very professional and got me upgraded to bigger which worked out perfect for family thank you

Avoid ALAMO, only use If the price is rock bottom and you don't mind shabby service. My booking as indicated by Alamo, clearly showed 'Ford Expedition' or Similar. Went to collect one of the many Expeditions in the lot, and was told I would need to pay extra to upgrade to the Expedition, despite it being on their paperwork already...

This is a good firm to use, I will look at other rental firms through this broker :)

Very good service from Alamo

Very smooth process

On-line check in was really quick and easy.