CAR RENTAL REVIEWS ON ALAMO IN FRANKFURT

Excellent car rental company!

Nice staff. They offer my very good upgrade for affordable price. Car was clean and as expected Overall great customer experiance

Staff were good and efficient

No problems

After a small assessment, I was given an electro auto which was horrible and I needed to change after less than 24 hours. With the temperature in Frankfurt the battery does not last and the provided plug in the car for charging was a home one. It would have needed like 30 hrs for charging.

Great service

Well, the overall experience was excellent. When I picked up the car, it was a new vehicle.

Poor

Counter staff was helpful and friendly. Great experience. Car was good

Brand new car with features like pre-collision and lane-change assist.

Easyrentcars gave me the best rate over all major competitors.

Alamo team was very friendly they provided me a good car in good condition I enjoyed the driving in Germany

The application is easy use , customer service was good Keep it up

Consistently excellent

Alamo staff were brilliant. Happy, helpful and charming.

The car was good but I wanted to change the name and the address of the invoice and Enterprise didn‘t want to help me with that.

Very supportive

The 2 agents I dealt with at the counter were extremely helpful and courteous. I was even given an upgrade to a much larger and newer vehicle for a very small up charge fee. I loved the vehicle and I had no issues with the rental company.

I love the Easyrentcars app!

Good car,they gave me diesel and big car...Only car tank was not full...I told personal and he changed 3/4 on check list...When i drop off car,Mrs.Lisa was so kind,she finished all procedures fast and easy...Thanks

10 points

It was difficult to understand what Alamo were charging me as the amounts they blocked on my credit card did not correspond to my quote from Qeeq. In the end, what they charged me was correct.

Great car, quick pick up and drop off! Very satisfied

Easy booking through the website

The car was excellent but the front desk tried to upsell the insurance (I declined). The child car seat provided was old and instructions to install were not clear.

I was extremely satisfied with pre-booking and return dealing with Toufik El Kadaoui who was very professional and helpful answering all my questions and helping with the whole rental process (long term rental)

The rental company charged an extra 250 euros without proper explanation. After contacting customer service, they canceled over 100 euros but still charged an extra 100 euros. It has been over ten days, and I still don’t know the reason for the extra charge. They provided a Mitsubishi Eclipse Cross, which may or may not be in the same category as I booked, but it handled poorly. It felt unstable at high speeds, had very high fuel consumption (11-12 L/100km on the highway), and had significant wind noise. The fuel gauge was also faulty; it showed full after an hour and a half of driving, but then dropped quickly, barely lasting an hour on half a tank. Twice, I almost didn't make it to a gas station on mountain roads.