CAR RENTAL REVIEWS ON ALAMO IN SAN FRANCISCO

There were quite a lot of people in line in San Francisco, I waited for nearly half an hour. Returning the car in Vegas was very quick, but the pre-authorization held my funds for almost a month.

Efficient service, no hard selling

Automatically adding 24-hour roadside assistance and not requiring refueling when picking up the car is not fair.

The pick-up and drop-off process was quite fast.

The car we got was an ordinary Jeep, not the model we originally booked! No explanation was provided unless asked. They just said the booked model was unavailable.

This company neither surprised nor disappointed me. It was the most ordinary car rental experience. No free upgrade, no unusual requirements.

I rented a car from Alamo at San Francisco Airport. It was a Dodge that had run 14,000 miles. On September 15th, the agent, who spoke broken Chinese, told me that if I paid an extra fee of a little over $3, I wouldn't need to fill the tank when returning the car. I believed him and signed. As a result, I was charged $51 when I returned the car on the 30th. Since it was just after 8 in the morning and the agents were probably not on duty yet, I didn't argue because I was in a hurry to catch my flight. Ten days after returning home, another $22.4 was deducted without any notification or reason. Always make sure to return the car with a full tank.

The car rental location is easy to find. The staff were friendly and offered insurance without being pushy, which made the experience pleasant. You need to pick up the car at your scheduled time; if you arrive early, you might not get a car right away due to high demand. Returning the car near the airport was straightforward; the parking spot was easy to find. The return process was quick, and they provided a shuttle to the terminal, which was very convenient.

Rented a car from the Alamo Union Square branch in San Francisco. Alamo has four branches in the city, and there is no fee for returning the car to a different location. The Union Square branch operates from 7:00 AM to 7:00 PM. Picking up and returning the car is very convenient.

The sports car is brand new and in great condition.

The car was in good condition and the service attitude was excellent.

Great, the staff were very helpful.

Chinese-speaking service helped us resolve many issues, highly recommend.

The Alamo rental station at San Francisco Airport was extremely busy on December 26th, with long queues.

Everything went relatively smoothly. However, I don't understand why they charged me over $150 for fuel when picking up the car...? They told me I could return the car with an empty tank… but a full tank of gas costs only around $40! This is practically extortion! I strongly demand an explanation and a refund!

Big company, quite professional.

The ALAMO store at San Francisco Airport was easy to find. Showing the printed order, translation document, driving license, and credit card allowed us to complete the process quickly. The staff recommended insurance for $5 per day, which covered glass damage, so we bought it. We took the order form to the parking lot, chose a white Mustang, and the key was inside the car. We started the car and drove off. Someone at the exit checked the order. It was very simple. Returning the car was also very straightforward. It was easy to find near Los Angeles Airport. The staff scanned the car's barcode and issued a receipt with a handheld device, which concluded the process efficiently.

There were many people at the counter when I picked up the car. I tried to use the self-service option, but it failed. Later, the counter staff told me that international rentals can only be processed at the counter, which caused a longer wait time, but overall it was okay.

There was a long queue, and we had to wait 100 minutes to get the car, though our order clearly mentioned the pickup time. They eventually gave us a free tank of gas as compensation. During the wait, we noticed staff members letting others cut in line.

Taking the blue line from San Francisco airport directly to the car rental point was convenient and fast. As soon as we arrived at the car pickup location, we experienced the warmth and simplicity of the American people. It was truly a pleasant experience! If we need to rent a car abroad in the future, Alamo is a great choice!