The rental company claimed there were no cars of the same model when picking up the car and asked for over a thousand yuan more. They reluctantly gave me a car only after I insisted on not paying extra.
Overall it was okay. Pros: The car I got was new and in good condition. Cons: The communication took a long time. I was told there was no such car available and was pushed to switch to another model for an extra fee. This upselling took nearly an hour. Although I eventually got a car of the same class without extra charges (not Volkswagen T-cross), it wasted a lot of time. Additionally, the final bill was about 40 euros more than expected due to taxes and other fees, which were not reflected in the initial invoice.
I had a terrible experience with this car rental. I'm still not sure if I got scammed because I'm naive or because this platform takes advantage of customers. I strongly advise against using this app for car rentals. I'll never use it again in my life! When I arrived in Paris, I saw a sign at the airport and approached it to find out that my reserved car was unavailable and I needed to switch. I was willing to change, but there were no cars in the same category, so I had to book a different one. After completing the new booking and paying, I asked the clerk what would happen to the money I paid on the platform. He said it would be released. I'm not well-versed, does 'release' mean the cancellation of the order on the platform? Then I was given a bill in French and asked to sign it. I don't understand French at all. After signing, I realized I had actually paid an upgrade fee. What was verbally communicated to me was different from the contract. They took advantage of my lack of understanding. When I got back, it felt like I paid twice for one rental. When I contacted the platform, they said I should have contacted them at the time, that I should have received a free upgrade, and gave me endless excuses. This dragged on for six months with no resolution. I accepted my bad luck, but I strongly warn everyone to never use this horrible platform. It brings nothing but endless trouble to customers! Absolutely terrible experience!
The car was fine, but they were crazy about charging extra. I rented the cheapest model with a £1,000 deposit, returned it in perfect condition with a full charge, and they still deducted £250.
Bonjour, j'avais réservé une Peugeot 208, prenant en compte mon nombre de bagages ainsi que la taille des valises.
Vous m'avez donné une Opel Corsa, de bien moindre capacité.
Mes voyages aller et retour avec mes valises ont été pénibles et périlleux.
Took about 20 minutes to collect, but that's about normal. Staff pleasant, didn't try and hard sell and the car we were given was brand new.
Drop off was easy and seamless.
Overall fantastic.
Overall satisfactory, but there are a few issues: 1. The rental fee and deposit are priced in euros, but the credit card was charged in dollars, increasing user costs. Although it's not much money, it's quite unpleasant. 2. After signing the paperwork, the car was supposed to be in the lot, but the lot staff said it wasn't there. We had to argue and wait for nearly an hour. Very dissatisfied. 3. After returning the car, I received an email about a charge for a traffic violation, but it did not specify the time, location, nature of the violation, or how it was handled. Frustrating.
Everything else was good, but it was hard to find the car in the parking lot. I didn't know the way to walk from the store to the parking lot. The two adjacent parking lots were not connected, the signs were unclear, and I ended up in the wrong parking lot on the right. It took walking outside the building to find the rental company's parking entrance and then walking down the ramp to the -4 level to find the car.
The service was excellent, with minimal queuing and an acceptable wait for the car. I rented the car for 13 days; it was a Citroen C5. Upon returning the car at Paris airport, I accidentally scraped the right front wheel against the curb due to the narrow lanes in the parking area. There was some dust on the car. EUROPCAR charged me 287 euros for repairs without providing any repair invoices or pictures, which left me quite puzzled.
The contract clearly stated a payment of 3.6 euros at the store, but after returning the car, 11.71 euros were deducted from my prepayment without explanation. Not sure what the charge is for?
The pickup and return service in Geneva was quite good. However, after the car window was smashed, the rental company provided no assistance. I had to drive over 300 kilometers in the rain to Geneva with a car that had no window. In the winter in France, with 0-degree weather :) Their phone was often unreachable. I will never use Europcar again. It’s not just bad; it's abysmally bad. Avoid at all costs!!!
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Vito Clare
-
-
-
-
View more >D.Matos
-
-
-
-
View more >J.Pepperdine
-
-
-
-
View more >Tracy Jeremy
-
-
-
-
View more >Page Kitty
-
-
-
-
View more >Glenn Morse
-
-
-
-
View more >Honey Meg
-
-
-
-
View more >C.Lacides
-
-
-
-
View more >Ternence Theresa
-
-
-
-
View more >-
-
-
-
View more >Max Adam
-
-
-
-
View more >Justin Maugham
-
-
-
-
View more >Simon Gibson
-
-
-
-
View more >Yetta Twain
-
-
-
-
View more >Elva Nathaniei
-
-
-
-
View more >Nathan Thomson
-
-
-
-
View more >Gar Coburn
-
-
-
-
View more >Fouzi
-
-
-
-
View more >Fouzi
-
-
-
-
View more >M.Joseph
-
-
-
-
View more >Car hire Brands Ranked In Paris
Pay for Car Rentals with Crypto