BRITZ_MOTORHOME CAR RENTAL REVIEWS

Cannot choose an option in the impression section. Waited over 1.5 hours in line to pick up the car. The mileage was already at 250,000 kilometers. The car's condition was so-so but still usable, with multiple dents noted on the transfer sheet. The office closes at 4 PM. They can assist in calling a taxi to the airport. Did not purchase insurance when booking; they first recommended leaving a deposit at pick-up. Later, I bought insurance, card payment was accepted, but a cash payment was discounted to 210 RMB, saving about ten dollars. The gas station is over 3 kilometers away from the store. Since the fuel tank was not completely full, a 10 AUD fee was required. However, the store agreed to store our luggage for four days after returning the car, and even though we collected our luggage after office hours, an employee from a neighboring store helped us retrieve it.

Pickup and return were quick, but the car leaked on the last day

The store is good, no upselling. The RV's water drainage got blocked on the way, but it was resolved promptly. From reporting to Mighty to the issue being fixed, it took about 3-4 hours. During that time, normal activities were still possible, and the actual fix only took 1 hour.

The deposit was refunded the same day we returned the car, which was very quick. Of course, we also did a thorough cleaning of the vehicle and filled it up with petrol and LPG.

Very good

Very good

It's okay.

Quick pick-up procedures, patient in explaining how to operate!

For the same price, cars in Europe are in better condition. The water pump broke down once, and since it was in a remote location, the rental company had to contact a nearby repair shop, so it was fixed only after two days. Not bad overall, didn't really affect us much.

Not far from Auckland Airport, drove a Toyota there, lots of RV companies clustered together. The one I booked online looked terrible in person! Someone even said it looked like a scrap car! After much consideration, I decided to upgrade the model and ended up paying 1.5 times more, totaling around 25,000 RMB for 13 days. The car was from Maui company, with 30 NZD daily insurance. It's a 4-berth Mercedes, and while it didn't have a backup camera, couldn't they at least install a reverse sensor costing only a few hundred bucks?

Firstly, the address given on the car rental form from Zuzuche was incorrect. The store had moved 2 kilometers away, causing our group of 4 to waste over 200 yuan on a taxi fare. Secondly, the store required us to buy full insurance on-site; otherwise, we couldn't pick up the car (the staff said unless we paid a deposit of 5000 NZD, about 23000 RMB). This was different from what Zuzuche stated, and I had to proceed after contacting Zuzuche's New Zealand customer service. Thirdly, the car model was old (had 210,000 kilometers), but there were no major issues.

When returning the car, I called them and was told to come early the next day to resolve a dispute, but when I got there in the morning, the responsible staff was nowhere to be found! I was catching a flight!! I was very upset at that moment.

The Queenstown branch is small, but they have a wide range of vehicles. However, once you arrive at the store, they will strongly recommend insurance, which is quite expensive. It is much cheaper to buy it in your home country. Britz's cars are relatively old; mine had 190,000 kilometers on it. If possible, I recommend Maui, whose cars are two to three years old, while Britz's are over three years old. KEA's cars are only one year old.

The sunroof broke on its own and flew off during the drive. They insisted we broke it. Who could be strong enough to snap a sunroof? Thankfully, we got full insurance and were compensated over eight thousand.

Good service attitude

Fairly reputable, with a large fleet of vehicles.

When picking up the car, they recommended full insurance for 42 NZD per day. Although it's extra on top of the order price, it is very necessary because with it, there’s no need for a credit card pre-authorization. The coverage is extensive, including vehicle damage, a can of gas, and an extra driver's spot.

The service staff seemed to be of Indian descent and was a bit impatient. I wanted to purchase express return but he forgot to include it in the contract. The car wasn't thoroughly inspected either, resulting in a broken seat throughout the journey, and the WIFI connection didn't work. I have already filed a complaint upon returning the car.