CAR RENTAL REVIEWS ON AVIS AT SAN FRANCISCO AIRPORT, SFO

Not great. Asked about additional insurance and they added it without my consent.

The provided vehicle was not on the list, and the condition was average, even the car emblem was missing. There was a noticeable premium compared to other rentals during the booking process. They charged a one-way fee, but there were additional charges after the order was completed. After contacting the rental platform, no proper resolution was given. This was a very poor rental experience! Both the rental company and the platform were disappointing!

Everything was satisfactory. The car had no issues, and the pickup and dropoff process was very convenient. The car had been driven over 30,000 kilometers but was still relatively new.

Very good

Estuvimos más de hora y media hasta que nos atendieron en el mostrador para darnos el coche

Nunca me permitió usar el servicio de caída de precio

The service at the San Francisco pick-up location was mediocre.

Very satisfied

Very satisfied

Initially, they gave me a car larger than the one I booked (I reserved a 7-seater SUV). I was about to accept it, but it felt too big to drive comfortably. I went back to explain my concerns, and the staff was very nice and accommodating. They persisted and eventually found the model I wanted.

Overall service is satisfactory.

1. The rental office forced a Roadside Assistance Package (RSN) on me for $78, explaining it as 'various taxes and fees.' I was not careful at the time and did not question it. Remember to clearly review and ask about all charges before signing anything, since once signed, you cannot appeal. 2. I did not use the Toll Pass, but I was still charged $28 (4 dollars per day for 7 days). I suspect it's because I accidentally went through an electronic toll lane on the Golden Gate Bridge (although I had paid online in advance), which activated the toll pass and resulted in a daily charge. This is completely unreasonable.

Intentaron cargarme extras a la recogida del coche

El price drop no hizo nada

I didn't even get to see the car, let alone rent it. They charged me the full amount upfront and didn't refund a single penny. Extremely terrible!

The service was excellent but vehicle condition was poor! We were upgraded to a large SUV as the luggage did not fit in the original vehicle. This was excellent. However, the condition of the vehicle was poor. The bodywork had several scratches and dints, the seats dirty, no water in the screen wash and a plastic cover missing from an internal door handle.

Good service.

They charged me over 200 dollars extra for services I didn't use or select.

At the beginning, they tried to upsell various options, but the follow-up service was quite good.

They just charge random fees.

They added accidental insurance without informing me, which is very unreasonable! The experience was terrible.

Wait time was nearly 2 hours to pick up the car but lady a counter was very helpful when we finally got there. Car that we booked was not available but we were upgraded.

Price drop was great, saved £25.

Overall average