“Cheap car, good service, but quite old car with basic features”
About Thrifty:9.3/10
Very good process on counter with smile and completely no issues here. Drop off also without issues. Also I got car in segment, that I wanted, and all my luggage fit in the back. The main issue was quality of car - quite old with big mileage (170k km) without any special features (just radio and manual air condition, no bluetooth, no android auto, no rear parking sensor). But I also have to say, that car had good engine + I didn't have any issue with car during whole 2600km of trip
Really liked it, got a free vehicle upgrade (from Yaris to Jazz), and also a free change of drop-off point, making the trip more convenient! The service was excellent and everything was very convenient.
Car was very old with 158,000 kms on the clock! Car was clean and in good shape though.
When you return the car, you need to call them first so that they catch you at arrival area because no stopping/parking allowed. That’s cumbersome
Requested Honday City but at counter was offered Honda Jazz :( And was informed both are under same group huh?already remarked on my booking need Honda City or Toyota Vios size car as I travel with 4 adults and One Kids with 1 big luggage and 3 small luggage. Can the Honda Jazz fit?? Lucky after approximately ~60mins I get an offer Toyota Vios.
About QEEQ:8.0/10
Requested Honday City but at counter was offered Honda Jazz :( And was informed both are under same group huh?already remarked on my booking need Honda City or Toyota Vios size car as I travel with 4 adults and One Kids with 1 big luggage and 3 small luggage. Can the Honda Jazz fit?? Lucky after approximately ~60mins I get an offer Toyota Vios.
“Car was ok, but I don’t understand why I was charge $5000 baht and they will hold for 2 week ???”
About Thrifty:4.0/10
I just don’t understand why they charge $5000 baht for deposits and told me will refund me the amount in 2 week time,
Who should pay me for the exchange rate??? For the bank charger?
We waited more than 2 hours for the car. The car we got was smaller than the one that we booked online. Customer service say they will try to exchange a bigger car for us the next day or 2 but it never happen. They didn’t even bother to call us when they are not able to exchange the car for us. I was waiting for their call but did not receive any during our 4 days rental.
About QEEQ:10.0/10
The booking platform is easy to use. The process was fast too. I received email confirmation within a few minutes. I even received email from them a few days before the trip with instructions on what to bring and look out for when collecting the car. Even though I did not get a cheaper price through the “Price Protector”, as the price was the same, it’s nice to know that someone is monitoring the price for me. When I wrote to them by email about waiting too long collecting the car, someone from the company make the effort to call us to check if everything is alright. I highly recommend Easyrentalcars for anyone looking for a good car rental deal with excellent customer service.
Be careful when renting a car in Thailand. I got fined a huge amount for the durian smell. I had to catch a flight urgently, otherwise, I would have cleaned the car myself.
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