The car's tires were really in bad condition, and even after switching to another car, they were still poor and almost worn out. This led to the cancellation of my planned trip to Sukhothai, which was very disappointing. However, the customer service was excellent and completely satisfactory.
Every thing are OK!
Except for the directions to the parking lot.
It wasn't like this the last time I used a Europcar.
They gave me printed information map.
Both pickup and drop-off were at the airport, which was generally quite convenient. The car itself was in great condition, but the only downside was the overwhelming number of mosquitoes inside the car at the time of handover. There were at least 30 to 40 mosquitoes in the vehicle. Since the handover took place at the airport, the car hadn't been parked for long. When I first got the car, I had to both familiarize myself with its condition and frantically deal with the mosquitoes, which was actually quite dangerous. I'm not sure why there were so many mosquitoes. Even after using mosquito repellent spray, it didn't help. I had to stop several times during the trip to try and get rid of them, but I couldn't. It felt like I was surrounded by a swarm of mosquitoes. I suggest the rental company address this issue before handing over the car.
It's okay. The vehicle is relatively old and has issues. The store delayed the pickup time but refused to extend it. Overall, the service attitude is acceptable.
The staff communicated in English, Thai, and Chinese, provided enthusiastic assistance, and thoroughly explained the car conditions and return route. The vehicle was in excellent condition, and the experience was very positive.
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