CAR RENTAL REVIEWS ON AVIS IN LOS ANGELES

Great car rental experience, very convenient and highly recommended.

Overall pretty good, but the staff promoted additional services without explaining the price change, which was a downside.

Overall, the trip was very enjoyable. The service from Zuzuche and their hotline were excellent. However, when picking up the car with a US driver's license as per the order, I was hassled by an AVIS employee who insisted on purchasing additional insurance. After contacting Zuzuche hotline, I paid the extra amount to avoid delaying the trip. The rest of the journey and car usage went smoothly. I hope Zuzuche can help me get a refund for the extra payment soon. Also, a tip: try to get service from Americans in the US, it's less complicated. Avoid seeking help from Chinese staff if possible.

Decent

Waited for over an hour to get the car

I had already booked a seven-seater SUV with AVIS through Zuzuche and paid in advance, but when I arrived they said there were no cars available and tried to give me a four-seater. Even though I had purchased comprehensive insurance, they kept trying to sell me more insurance. It took almost three hours from queuing to getting the car. In the end, I had to reluctantly buy additional insurance to get a seven-seater, which was actually a car that had just been returned and not yet cleaned. This rental experience was really terrible and the service was extremely poor.

Average attitude

This company is so unfair! Arrived at LAX on the 22nd and waited in line for an hour and a half. I reached the airport at 11 PM... got the car around 1 AM... the car looked new, a red Mustang 5.0, made me feel the wait was worth it! On the 23rd, around 8 PM, I parked the car to go for dinner, and when I came back at 9:30 PM, the car broke down... couldn't shift gears at all! Called them, they said they would send a tow truck and bring a new car to our place, which seemed reasonable, so we waited for the tow truck! By midnight, they told us it wasn't coming, the tow truck company refused the job, and asked us to leave the car and be present the next day for towing. (The first time they told us to leave the keys inside and just go.) They didn't even inform us what time the tow truck would come the next day... after negotiating with the parking lot for a while, they allowed the car to stay overnight... the next day around 1 PM, the tow truck finally came and swapped our car for a yellow Mustang 2.3. Our whole day was ruined... and they refused to compensate us. This was a horrible experience!!!

Like: Good car.
Dislike: Two hours to pick up the car! Disaster !

Quite patient!

It took 3 hours to pick up the car in LA. Not only did I not get the car I booked—because they didn't know when it would be returned—but after switching cars, I waited another 40 minutes in the parking lot because the car hadn't been washed and needed to wait in line. The chaotic process made me question if AVIS is really a public company.

Customer service was very efficient and exceptionally friendly, making me feel very welcomed in a foreign country.

Dislike: very long lines at LAX pick-up point.

I believe the rental car company engaged in serious deceit. I had already paid the full amount on the platform because I was worried about being cheated. When picking up the car, I explained to the employee that I didn't want to add any extras since I'd paid in full. Now I received a charge for upgrading the car and a bunch of other fees. I only rented the car for 2 days, but the company charged me much more than my two-day rental should cost. I can't accept this. I hope the platform helps me resolve this issue. Unacceptable! The platform didn't make enough effort to help me appeal!

Like: I pick-up my car late, and miss the car I want, they upgrade it. And when drop-off, I forgot my passport and money on the car, I took it back easy and quick.

Waited in line for two hours

Poor

Waited in line for an hour and a half, ruined my original plans!

The wait was very long

Long wait in line, average service attitude.