CAR RENTAL REVIEWS ON AVIS IN LOS ANGELES

Satisfied

All absolutely fine, no up-sell attempts. However because we’d booked through Qeeq they wouldn’t allow us to register at the Preferred counter with our Presidents membership, had to walk to the other building and queue again.

Unfortunate that we can’t connect our Avis preferred number on the booking like we can with other agencies. Sadly for that reason I won’t use Qeeq again for Avis. Everything else absolutely fine.

Very satisfied, everything went smoothly! Our car window got smashed in Salt Lake City, and the process of getting a replacement was quick and easy. A staff member asked if the details were sent to the email, and I said yes. Just dropped the keys off and we were done. Quite simple. The vehicle had unlimited mileage, so we could drive anywhere. Picking up and returning the car was super convenient, and the shuttle service was great too!

spent in a line almost 2 hours to get my car in a long line with very few Avis staff pressen to help a faster handling.

Overall satisfied. One day, the car key got locked inside the car. The rental store staff said they didn't have a spare key and advised me to call and pay 130 on my own.

Renting was convenient, and the car was very new.

Okay

Excellent!

Decent

Satisfied. There were no Camrys available, so they upgraded us for free to a June 2023 SUV Murano. The vehicle was very new and extremely comfortable.

Clearly stated that no additional services were needed, but they added roadside assistance, incurring extra costs. No Chinese confirmation form was provided.

It was a really bad experience. Initially, the deposit was said to be $200, but at the store, it was changed to $250. They overcharged me $50 for fuel on the contract. When I returned the car, I filled up the gas tank, and I contacted customer service to get a refund for the extra fuel I added. I provided my credit card statement, including dates and amounts, but it was useless. They required the number of gallons, the specific gas station, and other specifics. Very poor service, in the end, I only got $30 back from the deposit. I strongly advise against choosing this rental company, AVIS is terrible, never choose them again. Very poor, will not choose this company again.

Very satisfactory

People shouldn't wait for an hour to pickup their car. More people should be at the counters on hours with high volume

I clearly told the staff not to add any additional charges. I was going to refuel the car myself. However, the staff still added the charges and deducted over $180 from me, and I haven't received any response yet.

Quite good, professional and attentive service

The return location is completely wrong, it's not even in the same hotel building. Very misleading.

Very straightforward. Once I got to the rental centre, the guy at the desk was very efficient. I had to wait about 15 mins for the car but that wasn't a problem at all. All very easy

It was easy enough. A smooth process all the way throughout

Very satisfied

Overall, it was okay. The service was efficient, but I was charged hidden fees. After communicating with customer service, I got some of it back, but the final price was still higher than expected.