AVIS CAR RENTAL REVIEWS IN THAILAND

Excellent service!

The car rental service was very professional. Everything followed the procedures, making it quick and convenient.

Except for the initial attempt to sell us additional insurance, everything went smoothly. In the end, we didn't buy the recommended insurance.

There were some broken parts inside the car, and some were falling off. Also, it took almost a month to get the deposit back after returning the car. That's too long.

The service at the Chiang Mai location is acceptable. The car we rented likely didn't undergo a major service at 60,000 kilometers, as the brakes were extremely ineffective and almost caused several accidents. Luckily, there was little traffic on the road! It seems the brake pads weren't replaced. We struggled to drive to Bangkok to return the car, but they didn't even refund one third of the cost! Moreover, the service attitude at the Bangkok airport location is extremely poor! Quite disappointed with such a large rental company. Definitely won't choose Avis next time!

The store location is easy to find, and returning the car is very convenient.

The pickup and drop-off services were excellent, and the car handover was quick and convenient. The vehicle inspection was also thorough.

Compared to last year, Avis did not overly recommend insurance this time, but they were very strict with verifying the translated documents and did not provide any additional assistance such as printing services. The staff seemed quite indifferent, as if they didn't care whether you rented a car or not. We had to make three trips before successfully renting a car, though part of that was due to our own issues. Additionally, renting a car on-site without a reservation can be cheaper, but there is no guarantee that cars will be available. We also asked other rental companies nearby; there was a Thai local rental company next to Avis that was much cheaper, but they required notarized documents.

The service attitude of the Thai people is genuinely very good.

The service at Avis in Chiang Mai was poor. It took over 2 hours of communication at the counter to get the car, which was very disappointing. The vehicle's condition was okay.

After picking up luggage at Bangkok Airport and passing through customs, it was already 1 AM. At the AVIS service counter in the terminal, we showed our printed voucher, and the staff warmly assisted us and quickly arranged for a vehicle to take us to the car pick-up location. Upon arrival, the staff quickly completed the procedures, checked the car, and handed it over to us. They thoughtfully provided us with a self-printed map of AVIS's location and directions on how to return the car here. Returning the car was smooth, the staff promptly completed the formalities and took us to the terminal.

The service was excellent!! Fast, convenient! Highly recommended!!!

AVIS's service was excellent! We had a minor accident during our self-drive trip, and they handled it quickly and efficiently. They even provided a replacement car. When we returned the car at Bangkok Airport, they gave us a special ride to the terminal.

Very convenient and fast

The service attitude and quality were good. The return route instructions need improvement as non-locals can't understand them. The car was in good condition, but it was provided to us with some body damage that wasn't repaired, which was not appropriate.