CAR RENTAL REVIEWS ON NATIONAL IN PHUKET

Acceptable

Pickup and drop-off went smoothly. However, there were three issues: First, the staff gave me a Honda Jazz hatchback instead of the Toyota Vios sedan I had booked. For similar cars, it should have been a sedan. After insisting, they gave me a Honda City sedan instead. For those who understand cars, the rear space is completely different between these two models. A reminder to everyone, insist on getting the model you booked or an equivalent. Second, the car was not provided with a full tank of gas. Being in a foreign country, to avoid unnecessary trouble, I had to add more fuel to ensure the tank was full when returning it. Third, after the car was driven for 2 days, the battery was dead on the third morning, even though the car had only 15,000 kilometers on it and was practically new! I couldn’t reach the rental company by phone and had to seek help from the hotel staff to jump-start the car, then drove for half an hour to report the issue at the rental office. This wasted time, and I was worried the car might break down on the way. Aside from these issues, I was overall satisfied. QEEQ’s customer service is very responsive, addressing queries promptly. Thumbs up!

Friendly attitude, convenient and efficient.

It's very difficult to find the drop off location. It's not marked at all - anywhere.

Could return at counter instead of departure level

Let's talk about picking up the car first: we arrived at Phuket Airport at 10:30 PM to pick up the car. It took us a long time to find the pickup point. Although my wife and I are not very good at English, we felt confident that we could manage basic communication. However, the Thai front desk clerk's English was very poor, and he seemed quite impatient with us. While we were talking, a Latin American couple came over to ask a question, and suddenly he became all smiles and very attentive—it made me feel sick. Initially, they charged us a 10,000 THB deposit but later informed us it needed to be 20,000 THB, so we had to pay another 10,000 THB without any apology from them. Thinking that the deposit would be refunded anyway and not wanting to keep our elderly family members waiting, we paid the 20,000 THB deposit. After 20 minutes of hassle, we were finally able to go to the smoking area and get the car. Now about returning the car: Our flight was at 8:55 AM, and we had arranged to return the car at 6:30 AM. Upon arrival at the airport, staff came to check the car. My husband and I split up; I went to the counter with the deposit slip. Here's the funny part: all the rental company counters had people except ours. I called the two phone numbers from our reservation, but both were disconnected. The number on the counter sign was the same and also disconnected!!! I had no choice but to ask the lady at a neighboring rental company to help contact their staff, who told us to wait. Thirty minutes later, no one came. I asked the lady again to call, and they said someone was coming. Another half hour passed, still no one. We had been waiting for an hour with our six family members. The guy who inspected the car came over, but his English was poor and he didn't speak Chinese. He probably sent a WeChat voice message to the counter staff, and then handed me the phone. I explained that I just needed a stamp or some proof that the car was returned in good condition so that they wouldn't deduct from the deposit later. The person on the other end kept repeating that the deposit would be refunded to my bank account in about two weeks. Frustrated, I raised my voice and reiterated my request, and the caller simply hung up. What kind of service is this?? What attitude?? I then told the inspector that we had been waiting for an hour and were very upset. He called the Chinese-speaking customer service, who informed me that there were no further procedures and no proof would be given—we just had to wait for the refund. Fine, since the higher-ups said so, we left. However, when we entered the departure hall, miraculously, the counter from where we picked up the car was staffed. My husband went over with the slip, and the clerk finally stamped it, confirming that the car was returned in good condition, and the deposit would be refunded. So, my question to the Chinese customer service is: if there's no further procedure, what was that stamp we got at the departure counter all about?

It was my first time using National, so I was extra cautious. When the car arrived, I took many photos and videos to record everything. The staff at the counter were very polite. During the car inspection, as with other rental companies, there were minor scratches on the car and wheels. The staff was very helpful and quickly documented the noticeable scratches and reassured me not to worry since I had photo records. Returning the car was also quick. The staff mentioned that the 10,000 ฿ deposit would be returned within a week, but it took two weeks for the bank to process the refund. I will definitely use them again.

I have used National earlier too and the cars given are usually new and are in great condition. The Phuket counter is very helpful. They replaced the car immediately on being notified of a weak battery.

I have used other platforms but find Easy Rentcars superior and more competitive. Also the customer care chat is prompt and solution worthy

The service at National was good. No issues there. Quick check-in, then waited just a while to be brought to the carpark to inspect and pick up the car. The car was just alright. It was a bit scratched up and was a 1.2L so it was tough getting up some of the hills in Phuket. I had rented cars in Phuket before and it seems that the local agencies had newer cars.

Easy comparison for car rentals, resulting in great value. Also, the car insurance costs are reasonable too.

Everything was great alsrt from the picking uo spot as it was actaully a confusing walk from domestic hall.

Convenient and affordable, good service attitude.

They were a bit late compared to the scheduled time, almost causing us to miss the car rental. Also, we rented the car at 9 PM and were asked to return it by 7 PM the next day.

Pickup and dropoff was smooth.

Good rate.

Familiar and experienced car rental company, staff as well. Seems like many Chinese get scammed.

Waited for fifteen minutes

The service attitude is very good, quite friendly. However, we couldn't choose the car we had already ordered and had to reorder. It would be better to clarify this beforehand to avoid unnecessary issues.

Everything is smooth sailing.

The car was dreadfully underpowered. Automatic that could barely manage some of the hills in Phuket. This is the second time I`ve had this experience and it makes me wonder if it is intentional! There were only two of us but had we had a car full we would have been pushing it up some hills! It was a new car too!

First, when they gave me the car, it had scratches and a cracked headlight. Fortunately, I noticed and asked them to document it, but the staff didn’t seem to care about inspecting the vehicle carefully. Second, they only informed me that a collision would cost 8000 THB, and didn't mention other important details like no smoking in the car or no eating durians. It's a complete scam! Third, when I returned the car, they were much more thorough than when they gave it to me. The car was clean and had no odor. I smoke, but I always smoked outside the car, so some tiny ash particles might have fallen inside, which is unavoidable. They claimed the car had a smell and charged me 3210 THB for cleaning. Even calling QEEQ didn't resolve the issue. Traveling like this is really frustrating! I advise everyone to stay away from this rental company!

National always has lived up to their name.. very happy with my rentals

Excellent and very user friendly Love the e coupons