NATIONAL CAR RENTAL REVIEWS IN UNITED KINGDOM

The second order was placed and the car was picked up quickly.

Counter Customer Service team were terrific but a Sat morning rush meant waiting for 30-60mins to collect the car. That wasn't great as it ate into 1hr of my hire and travel time.

Super process, great value.

Various inexplicable additional charges. I had to spend a lot of time appealing and defending my rights after returning home to get the extra charges refunded. If consumers don't investigate carefully, are these charges just going to be taken? Even if a consumer gets their money back, they lose a significant amount of time and energy. How can this loss be compensated?

the counter staff at National were excellent. I was very short of time so also short on patient. The gentleman got me in the car in under 10 minutes and gave me some water and munchies for my journey.

very simple process, worked well

The rental company upgraded our vehicle because they didn't have the automatic transmission car we reserved.

Due to not meeting the age requirement for the rented vehicle, the order was unusable. I had to pay separately, and it was very expensive. The car was also small, and couldn't fit all our luggage.

A car rental company in the UK

The car had a side pocket full of toe nails in some sort of liquid and looked awful, the booking fellow was a nice helpful person, the car cleaner / service person who was working with him had a bad attitude and was not respectful to the booking agent.

It's quite far from the train station platform. If you don't have someone watching your luggage and have to return to load it after getting the car, it can be tiring. The staff is very warm and friendly.

We got a free upgrade. Great car, friendly staff and excellent service and instructions from National in Brighton

No word on the amount of excess we would have been liable to pay until we picked up the car.

Had a dead battery in vehicle shortly before heading back to drop off. Staff were very helpful in arranging a taxi and alternative arrangements.

Full to full on fuel would be good.

Overall, I am quite satisfied.

Scheduled pickup time was 9:00 AM, but no car was available when we arrived. After nearly an hour of coordination, they asked us to go to the train station to get the car (returning the car still had to be done at the originally agreed location). We then waited for almost another half hour. Finally, a black Santa Fe arrived, but it was already very rushed, and the lighting in the underground parking lot was dim. We noticed the rear bumper was visibly damaged. The next day, when returning the car, the staff had a tough attitude, claiming there was a barely noticeable dent of about 4 cm in diameter on the front of the hood. It was so unfair. Despite all our explanations, the deposit (£250) might be used entirely for compensation, and insurance couldn't cover this (even though we had full coverage). Terrible service!

Car and service was exceptional. Everything was super efficient, clean and tidy!

Easy platform to use