Automatic car not available despite having paid for an automatic. Were forced to take a manual car - fortunately I have a Manual Lhcence. No discount offered for inconvenience. Very disappointing. Meant my wife was not able to share the driving load with me.
They charged £195 for a small mark on the tire, which they found using a flashlight up close, plus an additional 20% service fee. It's a scam. I thought big companies wouldn't do this, but this one acted just like the small companies. I won't use them again. The radio couldn't be turned off, the navigation sound couldn't be turned on, the car didn't drive straight, and the steering pulled to the left. Make sure to take lots of photos as evidence when you pick up the car.
I met Ollie and Jack at the Enterprise desk at Newquay Cornwall Airport. They have been the most friendliest staff I have come across at any car rental service. They not only assisted me in getting the car on-time but also suggested me places to visit on my staycation. Really appreciate the customer service and friendliness. Cheers to Ollie and Jack!
“Kayak are running a scam. Thank goodness Qeeq and Enterprise were understanding.”
About Enterprise:8.0/10
They were helpful because kayak had falsely advertised a big commercial truck but actually booked a tiny van and remarkably pretend that that's fine they are just generic images it's quite a scam they have running there.
Got the car at Gatwick Airport and returned it to the same location. I purchased full insurance at the counter; the service was decent, and the return process was simple. The deposit was refunded quickly. The only issue was the lack of a paper contract. The staff said it would be emailed, but my Sina email never received it, which made me a little worried.
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J.Anderson
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