“An excellent experience and will be using them again.”
About Keddy by Europcar:10.0/10
I was so impressed by Rodney who assisted at Europcar. He was polite, friendly and went above and beyond. I was very happy with the upgrade he gave and made my day. Rodney is by far a credit to Europcar and will certainly be using them in the future. Nothing is too much trouble for him, thank you!
Mucha lentitud a la hora de entregarnos el coche.
El hecho de tener que entregar el coche fuera de la hora de recogida en alquileres de corto tiempo es un problema porque entregarlo antes supone un perjuicio para quien lo alquila.
Las alternativas no son buenas o costosas.
En mi caso no tuve mas remedio que llevar mi coche al aeropuerto pagando el coste de entrega en oficina diferente
Pero tengo que decir a su favor que en este momento parece que me han retirado el cargo en la tarjeta.
“Excellent customer service. Easy. Car needed a service though!”
About Keddy by Europcar:9.0/10
Counter staff were very efficient and helpful. Car was perfect , however the widescreen wipers were on their last legs and it was dangerous driving . These should have been seen to before left for hire
The car at Keddys exceeded my expectations, the guy in the office was very efficient and pleasant.
Totally nice experience.
The drop off was just as pleasant.
About QEEQ:10.0/10
The booking at QEEQ was very easy and efficient. Good value.
Since it was provided by Europcar, the service was excellent and there was no forced insurance upselling! However, because it was a Keddy order, the deposit was too high! The deposit for a Ford Focus was 1100 dollars!
The whole process was very professional. There was no queue and Ammar (the agent who served me) was helpful, concise and professional. He mentioned a couple of upgrades but wasn't annoyingly pushy about them. I would highly recommend.
About QEEQ:10.0/10
I love booking through QEEQ. This was my third time and it's always been a smooth process with a better price than had I gone through a price comparison site or direct to the provider.
“If they had a better car this would of been one of the better car rental experience's”
About Keddy by Europcar:7.0/10
Excellent staff at the Europcar counter very friendly and helpful, processed quickly, location is good.
Car was just awful I've hired and driven alot of cars and without question the Vauxhall Crossland X is the worst car I've ever driven, 3700rpm at 70mph in top gear thing was screaming, gearbox felt like it was outta Kombi, ratios are horrendous, terrible fuel economy and pretty sure it wasn't firing on all 4 cylinders.
The service was satisfactory. I specifically requested a manual transmission car, but they gave me an automatic. I thought it was a free upgrade, but it ended up costing me over 3000 more.
Car had been smoked in previously and the smell did not diminish during the entire rental period, car seats and interior very stained.
This is the second occasion I have been given a car like this from this location, whilst the rental staff did explain there is nothing they can do to prevent this from occurring from other renters they do state they will charge for a clean if this does happen, this car had not been cleaned. It does seem if you book via a consolidator with Europ car rather than direct with them you won’t always be offered the best cars but that’s the cost of trying to save a few pounds against booking direct with Europ car.
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