Extremely dissatisfied. We felt deceived during the rental process. Despite no collisions occurring, we were told that the wheel rim damage was our fault and charged a staggering 4500 yuan as compensation. The amount feels excessive, and the basis for pricing is unclear! Anyone can see that this damage is clearly an old issue. Additionally, the actual vehicle provided did not match the one we reserved. When picking up the car, the staff didn't accompany us to inspect the vehicle; instead, they asked us to take the car ourselves, which raises serious doubts that this might have been a premeditated scam.
Whilst the car was as expected and the counter staff were polite, we were forced due to Green Motion not being able to process our credit card for pre authorisation to purchase insurance that was more than the cost of the rental. We witnessed another customer suffer the same fate, which made us think it was a bit of a scam. Will not use Green Motion again.
About QEEQ:10.0/10
Booking platform was as usual easy to use. Price drop worked well and saved us some money.
“QEEQ were easy & the best price but GREEN MOTION are the worst car hire ive ever experienced !!!”
About GREEN MOTION:6.0/10
I will NEVER use this company again. Very rude at the pick up desk. Told me i had to buy EXTRA insurance..( i had AXA coverage to 30k...was told it had to be 35k or they wouldn't give me the car!!...I've used AXA with Budget, Avis & SixT with no problem) cost me 72pounds ($100) more. Don't think you are saving money with this company...they are SCAM artists!!!...STAY AWAY !!!
The vehicle was very dirty inside with alot of external damage.
Green motion accidently charged me for an additional day prior to the vehicle return (the return date on qeeq was correct on the signed vehicle contract).
They promised to refund me and never did. Luckily qeeq assisted with refunding me
Ordered a transit van but given a Toyota Proace - significantly smaller and almost not fit for the purpose I hired for.
Counter agent demanded I fill out a positive review of his service before giving me the van keys… only then to give me keys for a significantly smaller van than I ordered. Not impressed.
It took an extremely long time, and the type of car provided was completely different from what was promised. The car had a lot of scratches and was in poor condition.
The service was decent, but the car model did not match the description. The process was fairly quick, but the booked car was unavailable, possibly because we arrived too early. The deposit was excessively high, £1505. Purchasing their insurance might lower the deposit amount.
This car rental company is really great. My English is average, and I am not familiar with UK road safety regulations. When picking up the car, a young Pakistani gentleman named NAVEED was extremely patient and helpful in explaining all the relevant details. He also helped me with other issues, taking over an hour before I finally left with the car. I am very grateful to him. The car was in excellent condition, easy to drive, and very fuel-efficient. Returning the car was also very simple and convenient—the staff did a quick inspection and even helped me load my luggage into the shuttle to the airport. It was a very enjoyable road trip.
Called them, and within five minutes they arrived to pick me up. The process of picking up and returning the car was very quick, and the staff were very friendly.
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