When we arrived at the store, they tried to upsell us insurance, claiming it would cover any scratches. Considering the good road conditions, we decided not to buy it. At return, they said everything was fine, but later we received a damage report for a scratch that was already there when we picked up the car. We mentioned it to them at pickup, but they dismissively told us to just take photos ourselves. They did not inspect the car at return, and only later claimed there was a scratch. It seems that if previous renters had bought the insurance, those scratches would have been ignored, but if future renters don’t buy it, they end up being held responsible. The car rental company has no record of scratches and relies entirely on renters to document them. It’s essential to document any issues, but the car rental company's honesty and factual reporting are crucial.
This was my first time using this rental company, and the process was not communicated properly. Uploading various documents and procedures delayed my trip!
This company is incredibly frustrating. They couldn't provide a car and blamed the agent. When we had a three-way call with the agent, they admitted it was due to overbooking on their part. Their attitude was disgusting and they didn't even apologize. This is the worst car rental company ever.
We took a bus from the airport and were charged £13.6 for two people. We reserved a Volvo XC60, but we got a Mazda X5. Not sure if it’s in the same class, but it seemed like a rip-off to me. The car pickup process was very inefficient, especially during the short winter days in London. We spent nearly half an hour at the counter just to get the car, and it cost almost £19,000 for 22 days.
Everything went very well except longer than normal amount of time at pickup. Computers were being problematic but Alex was very helpful and made sure my troop went well.
The car rental service was very smooth for more than a month without any issues. The car was in good condition, and the navigation system was also good.
Not good, too many mileage restrictions. Even after purchasing unlimited mileage, there were still charges at the end. The car was in very poor condition, with no air conditioning, and the key remote was broken, often failing to lock the car. This was the worst car rental experience I've had abroad. They didn't provide a full tank of gas at pickup but charged for a full tank at return. Extremely poor service. Another rental company I used for this trip did not have these issues.
“Will book directly with car rental company and not QEEQ in the future”
About DRIVALIA:9.0/10
I booked the car through QEEQ
Car was great.
I extended the car rental via Drivalia platform
Credit payment was to Drivalia
But after countless emails, no invoice could be provided for me vehicle extension
The car was in perfect condition, the staff was very profesional and friendly, location was 5 mins close to the airport.
About QEEQ:10.0/10
My preffered way to book rentals due to their prices, price drop protector (I have used it) and aslo the AXA insurance (comprehensive risk coverage, never used it, hope I never will)
I paid in full to rent a car for a month, but they said they didn't have the car because I arrived two hours late???!!! Unbelievable!!!
I rented a car for a month (Ford Mondeo) and fully paid the rental fee. I was supposed to pick up the car at 8 AM as scheduled online, but my flight was delayed, so I arrived at 10:10 AM at the car rental company (Drivalia). The staff on-site said that since I was more than two hours late, the car I rented had been given to someone else. They asked for an extra £1,400 to rent another car of the same model (Renault Arkana). I requested an equivalent or slightly lower category car, but the staff said there were no other cars available. I had to call the rental platform's customer service for help. After a brief conversation with the on-site staff, the customer service told me I could either not take the car and request a refund, which was not guaranteed, or pay the extra fee to take the car. Being unfamiliar with the area and having no other options, I reluctantly paid the extra fee. The whole trip was affected by this experience.
Besides credit cards and debit cards, now you can pay for online car hire with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users!
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
Hogan Vogt
-
-
-
-
View more >Caroline Polly
-
-
-
-
View more >Delia Jonathan
-
-
-
-
View more >Odelette Effie
-
-
-
-
View more >Frank Milton
-
-
-
-
View more >Brook Horace
-
-
-
-
View more >L.Stanley
-
-
-
-
View more >-
-
-
-
View more >Newman Herbert
-
-
-
-
View more >Troy Nick
-
-
-
-
View more >Ingemar Katrine
-
-
-
-
View more >Weishee Chia
-
-
-
-
View more >C. STEFAN
-
-
-
-
View more >Dana Frank
-
-
-
-
View more >Julian Holt
-
-
-
-
View more >Theobald Swinburne
-
-
-
-
View more >-
-
-
-
View more >Mandy Hawthorne
-
-
-
-
View more >Carol Hamlet
-
-
-
-
View more >Stephanie Smedley
-
-
-
-
View more >Car hire Brands Ranked In United Kingdom
Pay for Car Rentals with Crypto