SHOUQIZUCHE CAR RENTAL REVIEWS IN UNITED KINGDOM

No need to queue! Great service!

Not bad

Good

Long wait time for car pickup

The car pickup process was very quick

Shouqi Car Rental's partner in the UK is Europcar. When the vehicle had issues, they couldn't provide adequate assistance, and the phone number listed on the order was always an automated voice system, making communication difficult. I hope they can change their partner company.

The service was okay.

Fradulent charges and forced consumption. The staff on site were extremely irresponsible!

It's okay

Service was average

The service was not good. They lacked problem-solving skills.

The service is very considerate and the process is very user-friendly.

My car rental experience this time was very bad. I rented a car in July to go to the UK and returned it more than an hour late. The return location was in Edinburgh and was very hard to find. I used navigation to find the underground car park at the train station, but my husband and friends couldn't locate the return entrance. Later, customer service told me it was fine since I was already on site and the extra hour wouldn't be counted, but I was still charged. The wheel rim was slightly scratched, and after returning to China in August, my £180 deposit was never refunded and an additional £40 was charged, totaling £220. No one informed me about this unclear transaction. I will never use Europcar again.

Pickup was average, but the drop-off staff had a very good attitude.

I rented from what was supposed to be Shouqi, but I didn't see any signs of the company the entire time. It was all Europcar. When I paid, they sneakily added some kind of insurance I didn't ask for. I had already purchased full insurance through the rental site, but they still charged me extra. I found out only when they deducted almost 100 pounds from me. We had a tire blowout and it took from 2 PM to midnight to get it fixed. They brought us to the car pickup point at Manchester Airport, only to tell us they didn't have the automatic transmission we asked for. I can't drive manual. They told us to come back before noon the next day to switch to an automatic, which ruined our first day's plans. The waiting experience felt like a comedy of errors. Sigh... In the end, it wasn't good.

Very good

There was a long wait to pick up the car. After completing the paperwork, it took a very long time for the car to be brought out, and we couldn't get it at the scheduled time. The staff indicated that we could extend the return time. However, when we returned the car according to the extended time, we were still charged for being late after returning to our country! Extremely unfair!

Okay

Very considerate and convenient.

Smooth service process