EPTA CAR RENTAL REVIEWS IN MALAYSIA

The car and the person were not at the airport when I arrived. I had to call, and they came after 15 minutes.

Like: Car brought to airport and picked up, no problems, would recommend
Dislike: Nothing

The car broke down on the road.

Like: Prompt and efficient.

Like: This car has a millage balance indicator, so you know how many miles more you can go with the balance fuel in your car. That is really cool, so we can extimate if we need to pump petrol or not.
Dislike: I forgot to call them before I reach the airport during drop off. I called them only when I arrived at the airport, the Langkawi airport do not allow me to put the car at the road side just to wait for them to come pick up the car, so I was a little stressed up during drop off the car. They came very fast, within 5 minutes they arrived and took back the car. It was the airport people's problem, there were plenty of space for me to just park for a few minutes , and I wasn't blocking any other people, but those guard there just kept chasing me away.

Like: Cars came as they were expected to.
Dislike: The Toyota Vios we rented could have been a little cleaner. Especially the passenger seats at the back.

Delayed car pickup

Informed them in advance that I would be half an hour late for the return (because the pick-up itself was delayed by half an hour). At return, they pretended not to know and charged an overtime fee.

Difficult communication

Pickup was quick, the service attitude was great, and the explanations were detailed. Despite a two-hour delay due to a heavy storm at the airport, communication was pleasant.

Like: The staff handling the booking right from the start till the end was excellent!
Dislike: None!

Did not wait at the airport in advance.

Like: The staff, Ms Elly was very helpful and friendly.
Dislike: No

Like: Promised as in receipt,provided better car choice yet same price.valuable!
Dislike: Car still got some unwanted stuffs from previous customers or own.

Like: Friendly staffs, no fuss pick up and drop off. Car is fully functional.
Dislike: Quite obviously the car has seen better days. The interior has a sweaty stench.

Like: Very easy to deal with! Efficient worker

Like: Easy to book, get exactly what you hired and even had people meet me at the airport. So easy and efficient, will use again and again.
Dislike: Nothing!

Staff responds promptly

Like: Courteous and accommodating staff. No castles and I would recommend to anyone.speci thx to Madeline.

The service attitude was very good.