“Good service and worth to have great experience.”
About Hertz:9.7/10
The counter staff was very friendly and assisted us in the best way she can. We was given an upgrade with a much spacious & new vehicle, my family enjoyed very much for the whole journey. Thank you Hertz!
About QEEQ:10.0/10
This is our first time using this booking and found it very useful with good prices. Will use it again for the next trip. Thank you Easyrentcars.com!
The car was smelly and quite dirty. Ofcourse a pickup will have some dust but the middle console where the cup holders were looked untidy and we even had ants living in the car.
The car we booked was not available. We were given an upgrade with no extra cost. The car was brand new. The staff who attended to us at pick up and drop off were efficient and friendly.
The Car was in a very good condition. Hertz service was simply superb and their staff were quite prompt in their service. At the time of dropping, we noticed some issue with the fuel level indicator. They politely accepted my complain and within one day confirmed the issue from their side and did not charge any additional charges. I would like to specially thank Ms. Fitri who followed up on this and responded promptly.
I will recommend Hertz, especially for their service and kind staff.
The service was acceptable and the staff were friendly, but their English was not very fluent. The on-site deposit is 1000 MYR, and it's best to have cash on hand to buy a Touch 'n Go card for highway tolls and some parking fees. You can purchase the card with cash at the rental site, but only cash is accepted!
Kudos to Hertz! As expected from a large company, their service is efficient and seamless. You just need to stand by the roadside, and the staff will drive the car right up to you.
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