KASINA CAR RENTAL REVIEWS IN MALAYSIA

Car is as expected.

Easy to book. will use again.

Satisfied

There is only one customer service representative, so the wait time can be long if there are people ahead.

I booked a car with boot since i have few large bags, however i just received smaller car without boot. We were struggling to fit in all of our bags and really put us in cramp space. Need to placed some bags on car seat. Since i am travelling with small kids, i need to take risk of my kids safety. Since we have no option available and considering my kids were tired from long haul flight, i had no choice.

The Van is not toyota Hiace. And actually it is China brand Van. The Van is new. But the China Van Engine is very loud and no power. The transmission is not smooth. I prefer the Vender should not mention this is a Toyota Hiace since the performance is totally different.

The model mentioned is different from actual. This is totally different compare with Toyota Hiace

Excellent service from the counter during pick up

Low efficiency

Kasina staffs were very friendly and helpful. The staffs were very patient with us as we didn't register our driver's license inside the terminal. The staff assisted us personally in a friendly manner. Good job to Kasina

Easy Rent Car App is very easy to use and informative as it compares prices from different companies. The confirmation email sent is very informative too.

Friendly staff and affordable car rental.

User friendly website.

No real service, and the car is very old.

Prompt service. Easy to pickup n drop.

Initially, no one answered our calls. Later, we had to take a Grab from K2 to K1, where they said we were late and wanted to charge a waiting fee. When returning the car, we contacted them an hour in advance, and called again as we were approaching, fearing we'd miss our flight if there were any delays. The return process was fairly smooth.

It's okay.

Fantastic reception inside the transit area for documentation and paperwork. There are some issues while locating the attendant at the pick up point

The location rental firm is inside a payable multi_story car park building, it is so hard to find and drop down a car.

The car hire was good and fair priced, But the pick up process was so slow, I spent longer waiting for the car than I did on the flight!!( time spent flying=45 min. Time spent queuing 58 min) Other companies ask all the questions during the booking process, before you arrive, show ID, swipe card then hand over the keys... honestly you can do better! Your colleague was apologetic and super friendly so not her fault, just seemed like the process.

Late night flight, staff waited until 2 AM

Our rented car model was perfect for the trip, though things for improvement with regards to the car would be a faulty rear sensor (affecting the parking process) and faulty left/right signal sound (working normally, though no internal car sound on usage). Otherwise Kasina's staffs were very professional and friendly throughout the collection and return process.

Great prices and smooth booking process!

There wasn't a clear drop-off map, which caused a lot of trouble.

Very convenient