CAR RENTAL REVIEWS ON THRIFTY AT MELBOURNE AIRPORT, MEL

The promised GLE was replaced with a GLC, and they claimed both cars are in the same class. But in reality, the price difference is huge. Strongly recommend not to trust this car rental company. (There was no option for a GLC among the available models, so I chose a Mercedes-Benz C-Class wagon)

Thrifty were very busy and I had to wait about 30 minutes for the vehicle. They had upgraded me to a larger size. The vehicle had obviously been washed quickly but was presentable. Staff were friendly and advised me of the delay.

The line was quite long and the processing speed was slow.

Poor counter staffs. The car we booked was not available and they tried to downgrade us to another car that can never put all our luggages inside. We booked a bigger car foreseeing we needed to put in quite a number of luggages. In similar cases in the past, we would be upgraded to another bigger car only instead of being pushed into a smaller car. 1, pirce is not the same. 2, it simply didn’t work! It took us 30 mins. We insisted and then was asked to wait for another 30 mins because they needed to wash the car! I think all these should have been managed better given they are clear what kind of cars customers have booked! I will go with another car rental company next time!

It definitely met our expectations!

Everything went smoothly! Picking up and returning the car was very convenient! I suggest the company return the rental deposit as soon as possible!

It was a little tricky to find the pick up point as there were no signs in the airport however this wasn’t thrifty’s fault

It is such an easy platform to use

Not many people in line.

I’ve used Thrifty before. They do a fantastic job. The staff were all super friendly. Next time I’m in Melbourne I’ll be sure to rent with them again.

I’ve used ERC all over the world, and will continue to do so. Just a superbly easy to use app.

Terrible, you'd understand if you use it.

Easy pickup, specifically noted it's a diesel car

Après un appel téléphonique, toujours pas de facture alors que des frais de 80 dollars ont été retirés. Après appel, ces frais sont dus à une restitution tardive lié à une tempête sur kangaroo island. Nous avons prévenu et on nous a dit qu'il n'y avait pas de souci , qu'is avaient l'habitude de ce type de situation. En finalité j'apprends en regardant mon compte qu'une journée supplémentaire a été facturée....

Très bien.

I was supposed to pick up the Benz GLE at 11:00, but it was not available until 18:00. Fortunately, the store arranged a Mitsubishi for me to use in the city, but it did delay my schedule a bit. I hope this can be improved. During this period, I contacted the rental service, but they couldn't resolve it either.

The cleanliness of the car can be improved. There were still left over food and cigarette ashes in the car. Exterior was clean.

Very satisfied, the staff were friendly and meticulously described important details, and even provided helpful tips about toll roads.

Very good, processing speed was quick

Service attitude was average, the car model was downgraded.

Very efficient The signs for car rental return are nonexistent until you get to the multi storey car park but that is for the airport to sort out, if you could tell them!

Very good, would use again

Counterstaff gets the job done, which is good, but not so friendly.

Quick and easy

Highly recommend, staff were nice and gave us an upgrade, smooth pick up and drop off, no hassle