CAR RENTAL REVIEWS ON THRIFTY AT LOS ANGELES AIRPORT, LAX

Car was great and what we needed. Happy with the service. Shuttle bus to LAX was regular and prompt.

Booking platform was easy to navigate. Will use again.

They might try to upsell additional chargeable items. The instructions during pickup were unclear, there were not many staff members, and the service attitude was not very friendly.

Did not like the agent used scare tactic to sell additional insurance

Good service

It’s incredible to me that, after years and years in business and with the availability of incredible technology, it still takes 10+ minutes to pick up a car. Four people at the desk and 20 people consistently in line. The wait is not only painful but incredibly frustrating because it doesn’t need to be that way.

Following QEEQ's guidance made it easy to find the rental company's shuttle station. The rental process was simple, and the staff were very courteous.

I had booked a B-class car, but when I arrived at the store, they only had A-class cars like Corolla and Sylphy available. They couldn't upgrade the car or refund the price difference. The car was relatively new. The service was impatient when asked a few more questions. However, the deposit was refunded quickly when returning the car.

I didn't take the rental company's bus, so the line wasn't long.

Fairly satisfied

The African American female clerk pushed for an upgrade without informing about the towing insurance.

It's alright, the pick-up and return process is quick.

Great car, better than I asked. It was quite dirty (car wash broken apparently), I gave back even dirtier. Great service, The got some dollars without explanation at the end of the process, fine by me as it wasn't much.

I will use again

They aggressively pushed insurance but canceled it once we noticed.

Before changing the car, I placed a new order to extend the rental for 10 days. At the time of return, I wanted to keep the original car, but the staff didn't give me a receipt, which led to them thinking I didn't return the car and charged me daily late fees. Despite multiple communications, they ignored me!

1. The service attitude at Thrifty's Los Angeles branch is terrible, from the manager to the regular staff. They refuse to resolve the reimbursement issue for the oil change expense, have a bad attitude, and refuse to communicate, making the customer experience very poor! 2. The online customer service is unreliable. I called the rental company hotline in the US to file a complaint, and the customer service representative promised to email me within 1-2 days with a progress update or result. However, it has been a week, and I have not received any emails, not even an acknowledgment of my complaint! This makes me feel that the customer service did not report my complaint at all. 3. The internal communication of the rental company is extremely chaotic. After discovering an issue with the car, I called the roadside assistance hotline for a solution. The service personnel asked me to add oil immediately; otherwise, it would affect the vehicle's performance and could lead to an accident. After repeatedly confirming, the customer service assured me that I could get reimbursed when returning the car. I added the oil and covered the expenses. However, when I finally returned the car, the Los Angeles branch refused to reimburse me, stating, 'You should have bought the roadside assistance insurance, then you would have been able to replace the car for free.' This is extremely frustrating! This incident not only disrupted my schedule but also affected my travel mood, and in the end, they even withheld my reimbursement. It's absolutely intolerable!

Although the car was slightly underpowered, it was praiseworthy that it completed the trip smoothly.

The waiting time was too long.

The staff was extremely friendly and answered all my questions.

They overcharged me, but fortunately I noticed it early. After contacting customer service, they refunded $43.5.

Thrifty need to pull back on pushing ridiculous insurance cover policies. It took a lot of repeated questioning to get them to move from an $80/day fee down to a more reasonable liability cover. It was clear they were trying to pull the wool over my eyes and stress me into an expensive policy. That's not cool.

When picking up the car, they didn't mention whether we should buy a full tank of gas. They charged us over $350, claiming it was a pre-authorization without explaining that it included fuel. The deposit should have only been $200. They never provided a detailed bill and just asked for an electronic signature. This is clearly fraudulent behavior.