CAR RENTAL REVIEWS ON EAST COAST AT MELBOURNE AIRPORT, MEL

The process of renting and returning the car is very convenient.

Overall, I am still satisfied, but the car is a bit old, with over 90,000 km already. Also, the deposit is too high, requiring 1,000 AUD. Another company only charged us 200 AUD.

We chose East Coast Rentals due to the attractive price; a 4-day rental for a 12-seater was 1000 yuan cheaper than booking the same model with Europcar on other sites. In fact, except for having to call the company to send a shuttle to pick us up from Melbourne Airport, everything else was fine. The service was good. We were especially lucky to meet a staff member of Chinese descent, who not only lent us a GPS for free but also helped us set up a route to avoid toll roads and kindly selected a cheap child seat for us, saving us the daily rental fee. Very touching!

Efficient, simple, enthusiastic, and all necessary services are provided.

The car pickup was quick. On the first day, I found that the windshield wipers didn't work properly, but they replaced the car with a slightly bigger one the next day as compensation. The new car was in good condition.

Very satisfied with the condition of the vehicle and the service attitude!

Although there is no counter at the airport, the rental company's office is very close, and the shuttle bus ride was quick. The cars are very new; our rental had only 20,000 kilometers on it. The Hyundai IMAX we rented was very spacious, especially the trunk, making it ideal for family trips.

Very good, but they held AUD 1000 as a deposit. I don't know if it has been refunded to my credit card yet.

The service was excellent.

The pickup and return service were excellent, with simple and quick procedures. The vehicle condition was fairly good.

Average, the pickup time was too long.

The car condition was excellent and the service was considerate.

The service attitude was excellent and very patient.

The staff were very enthusiastic. We communicated for a long time about insurance because of our limited English, but their attitude remained excellent. The car looked fine on the outside but was indeed a bit old, with over 100,000 kilometers on it, and struggled a bit uphill. Everything else was very satisfactory.

The company didn't inform me that the car had a mileage limit, which resulted in me paying extra fees when returning it.

Good, but a bit far from the airport.

Great company with airport pickup and drop-off. They have a large fleet of well-maintained vehicles at fair prices.

The car was worn out and made noises while driving.

They don't have a counter at the airport; you need to call them and they will arrange a car to pick you up at a designated spot. The process was quick when we got there, with a fleet of white cars in good condition. The only thing to worry about is refueling.

The distance from the airport is relatively far, not as convenient as car rental companies around the airport. The service is good, and the car itself is also decent, although it has quite a few scratches. Fortunately, it didn't affect the usage. Overall, I'm satisfied.