“Great communication, easy, hassle free, quick car pick up and drop off.”
About East Coast Car Rentals:9.0/10
The fastest car rental pick up and drop off. I love that you enter your details online and only need to verify on the day, rather than provide them again (which seems to be the case with many other rental agencies).
About QEEQ:10.0/10
Easy booking and at a better price than other rental sites at the time.
Staff were friendly efficient and thorough, over all an excellent team you have there, I have already sent you two more clients and will be tell many more through the course of my travels,.I was slightly annoyed that the petrol wasn't full as promised, however I did ensure it was full when I returned it. (if there was to be one complaint that would be it)
About QEEQ:8.0/10
No experience with price drop etc, I was happy with the price I paid.
“Service are not bad, car conditions need to be improved”
About East Coast Car Rentals:6.3/10
The car need to be service as mileage overdue as stated in the service sticker. The wheel alignment are totally out of order, hard to control the car whole journey.
If you call the contact number, the staff do not know what they are doing, refusing to answer questions, tell lies and fail to transfer calls. It was on the worst customer experiences I have ever had.
Language barrier! Forced to buy insurance, why didn't the rental company notify me in advance? Then they didn't help when I had to go back to cancel it, who is responsible for the inconvenience caused! I will never use this rental app again.
Some functionality issues with car (usb was damaged rending it unusable) and Bluetooth was playing up a small amount. But overall car met all transportation needs and requirements.
About QEEQ:10.0/10
Wish log in and account access was easier, liked that the insurance option directly was much cheaper than hire company costs were. Will use again.
Forced to buy insurance, no details provided for road fees, car did not match booking. Booked a Mitsubishi but got an MG instead, which had scratches. Due to time constraints, had to buy full insurance for $137.00. Otherwise, a $1000.00 deposit was required. Now, they have deducted road fees three times without providing specific times and locations. Dissatisfied.
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