CAR RENTAL REVIEWS ON APEX IN CHRISTCHURCH

Extremely responsible, they explained the contract terms very clearly. Excellent service.

Wait time

There were many people when we arrived, and we waited for a long time. We also tried calling the free phone at the airport, but it was constantly busy, which led to further delays.

The staff was very impatient during pickup. We wanted to inspect the car for damage, but they kept urging us to sign. Very bad attitude.

Satisfied

Service was fairly good, staff were quite welcoming

Both renting and returning the car were smooth. The lady who eventually took us to the airport was particularly nice.

The staff was extremely rude and canceled our order without reason.

I don't understand why QEEQ partners with this car rental company. Check the reviews on Google; they are seriously discriminatory against Asians. Our experience was terrifying. Although the staff we encountered were not severely discriminatory, they were extremely slow. It took over an hour to process, and even though we had already paid in full, they attempted to charge us again. We had to find another staff member to confirm our payment. Additionally, they aggressively pushed insurance, even though we had already bought comprehensive coverage. Overall, it was a horrifying experience.

There was Chinese service when renting the car, but not when returning it.

The efficiency in New Zealand is very slow

The car rental process was particularly slow. They said my translation document was not acceptable and asked me to pay them to translate it, otherwise, I couldn't rent a car!

There is a queue but it's relatively quick

Arriving at the car rental company went smoothly. QEEQ messed up all the information, but the rental company still gave us the car. Very grateful for that.

The pickup point is a 5-minute drive from the airport. After arriving at the airport, we called the car rental company, and they asked us to wait in the airport waiting area for a shuttle. The customer service does not speak Chinese, but their attitude was good. The translation document that worked in the North Island was not accepted here on the South Island at Apex, causing a lot of inconvenience.

Very dissatisfied

The staff always had stern faces, not very friendly.

Average service, but no need to queue

It felt like they were looking down on us. They gave us an outdated wagon. We requested a car change or to pay for an upgrade, but they said they had no cars available at the moment. It was past 7 PM already. Eventually, after discussing with their manager, they gave us a slightly better car, but it was still old. Do all the local car rental companies mainly have old cars?