CAR RENTAL REVIEWS ON BUDGET IN MELBOURNE

Fantastic customer service. Very helpful!

Most easy way to book cars. Brilliant customer service.

Very satisfied

We got a good quality car for a very fair price. It was easy to pick up in one city and drop off on another. Budget has the best price on a car of all the other companies we look at. I was very satisfied with our experience.

Great way and experience renting a car.

Not bad

They are helpful and very clear when i asked some of my difficulties

The easiness on booking the car up from choosing the car until the payment is perfect. It is easier than other app that i used to try

The service was okay. The store name wasn't mentioned in the order, making it hard to find. The store name is Budget. After knowing it, it was easy to locate.

The Budget office is well signposted and easy to find as long as you follow instructions sent with your booking confirmation. There are no desks at terminal.

Used the app a couple of times now and it’s super easy to use. My go to place to book a car.

Went smoothly but there was a bit of a queue. Not unexpected for an airport location but perhaps could have done with more staff on duty.

Very satisfied

They will hard sale for their own insurance.

Very good responding.

Fast and efficient service

SOuthern Cross Station Parking Garage was really full when I brought the car back. Furthermore the rental location is in the main hall according to google maps, while the location is in the coach terminal. Employee on collection gave a bit uncomfortable feeling. Lot of explanation about things I already figured out.

Car was on par with what we expected. Not sure why the service counter staff initially assigned a smaller car, but then mentioned that we were given a "free upgrade" to a bigger car (which was actually the exact same car that I had chosen upon booking).

Easy booking. Happy with the savings.

Easy communication and the car was very clean.

Customer service during pickup taking too long to settle all the documentation.

The car rental price was not the lowest and despite of the alert being set. In the end still charge me for the original booking prices. Which the system doesn’t refund me the difference in price as claims in the booking website.

Good and easy to collect car within terminal. Car was not ready but provided within 5 mins at the waiting area.

Easy to book. Good deal and you can change your mind anytime as Easyrentcars will provide refund as promised.

good

Very helpful.

I’m very disappointed about the woman that was attending at the counter (14/10/2022-23:00aprox Melbourne airport). When she knew that we are Colombians she started to talk about cocaine and the good quality of Colombian cocaine. For me and my brother, it is a terrible disrespect and it is even almost a racist and discriminatory comment, in her position as a client attendant, she has to be respectful of all people and cultures instead as she did following a bad stigma about a country to frame us as bad people. in Colombia, we are more the good people than the bad ones and drugs are not anymore the main thing in a country full of culture and good people. On the other hand, she had a bad attitude attending us, with a poor explanation about the process. for example, she charge me $100 but she wasn’t clear for what reason I had to pay that. (I suppose it is a bond that will be returned to my account) because when I did the booking I paid for everything. (At this time, I don’t know anything about this $100 and I would like to know when will be my money returned? ) It is a shame just an only one person with a very bad attitude destroys the whole experience and good name of a company. Forgetting the bad experience at the counter all was good and the car was great. That’s why we have a bittersweet taste about the experience renting a car in budget.

Good prices!

Car they gave me was not a hybrid so that’s a bit disappointing, the girl on the counter felt sorry for me she tried to do something for me but can’t which I understand, so I didn’t really get what I paid for

The rental company didn't have cars available, the prices were ridiculously high, and communication was inefficient.