CAR RENTAL REVIEWS ON BUDGET IN MELBOURNE

Like: Safety Car.
Dislike: No

The process from paperwork to pick-up was very quick

Excellent

It was acceptable.

Like: Efficient staff, car in great condition and the holiday was made very pleasant with a car driving in Melbourne and surrounding areas.
Dislike: Wrong billing? I made a reservation for a Toyota Rav 4 for the period between 26 to 29 Aug 18. The reference number was 63103417 and confirmation number was 38357487SGD. The quote was AUD 303.72. I made a payment of AUD 60 as a deposit, and the amount due at pick up at the airport was AUD 243.72. At the airport, I was asked if I wanted an upgrade to a Toyota Kleuger which came with a GPS at approximately AUD 60. I agreed, and the final bill came up to be AUD 359.39 and I was charged this amount on my credit card. Shouldn't I be paying AUD 299.39, having considered that I already paid AUD 60 as a deposit? The bill number issued by Budget upon return of car was 317692550 and the reservation number was 38357487-SG-OH.

Like: Perfect 4WD car suits every terrain drive and excellent for long distance driving

Like: The ease of use and convenience is amazing.
Dislike: The vehicle perhaps needed maintenance service, as it prompted quite often during the 5 day booking I made

The wait was a bit long, probably because there were too many people.

Would be better if the same car could be arranged again.

Quick queue for car pickup.

Satisfied

Friendly service

Very fast and convenient

Like: Car condition is good
Dislike: Suggest to provide clear instructions where to park the car during return and has the officer to check on the car condition together with customer before car return.

Rented cars twice, booked different cars - one a large business car and the other a medium business car, but ended up with the same car both times. The price difference was 2000 RMB, and after 3 months of negotiation, I got a refund of 727 RMB. Can I swear now?

Like: The staff is very helpful. Really appreciate his help.

Like: Car was clean and rather new when received. Came with good and accurate GPS. Fuel consumption was reasonable. Car was comfortable with smooth engine. Good boot space to fit 3 large suitcases with additional space available still. Good reverse camera even at night. Car runs on petrol which is cheaper than diesel in Australia. Collection and return was very fast and the staff at Budget’s office was friendly.
Dislike: At collection at Budget’s office, I was asked to get coverage for road assistance even though insurance coverage was already purchased separately via EasyRentCars. Pls read through your purchase insurance before collection so you will not be confused and pay additional coverage which you already have. EasyRentCars insurance cover whilst cheaper, required upfront payment followed by reimbursement subsequently. For insurance cover by Budget, there is no payment required at the point of assistance. FYI.

They arranged a car of the same class very quickly.

Average. However, they seem to be more responsible compared to car rental services.

Convenient, we always choose Budget for self-driving in the US.