CAR RENTAL REVIEWS ON BUDGET IN MELBOURNE

Terrible car rental experience. Didn't get the car. Not recommended for users with children who need car seats. The whole trip was greatly affected by this. If you are comfortable with English, you can use the rental company as a search engine to roughly locate car rental locations, models, and prices, then directly contact the supplier for booking. This can save you the middleman costs, making it easier to handle issues and potentially cheaper. In summary, I do not recommend the rental company. Terrible experience, and I won't use it again. Additionally, when lodging a complaint about an after-sales issue, their customer service was not proactive in handling the complaint. Regardless of the complaint's outcome, their communication skills and service attitude are far from those of other e-commerce platforms like JD.com or Ctrip.

When we arrived early at the car rental office, the lady who assisted us showed no smile and hardly answered our questions. She asked for our credit card, had us sign, and then told us to follow her to get the car. She drove out a car, parked it without saying a word, and walked away. I asked if that car was ours; she pointed and said 'that one,' and then left, saying someone would give us the keys. We booked a Hyundai IMAX 8 Seater, but we got a Kia 7 Seater. When returning the car, the staff there was as expressionless as the lady before, didn't say a word. To our surprise, we returned the car on 14th October, but they charged our credit card on 18th October, deducting several hundred Australian dollars—completely unreasonable. If they charged on 11th October when we picked up the car as a guarantee, that would make sense. Even after two weeks with rental car company’s follow-up, it's still not resolved. I used AVIS in Tasmania, and they didn't charge a cent, nor did they need any deposit. Never use Budget. Even if their cars are cheaper, I won't use them.

The car was very good, and the return process was quick

Convenient and efficient, both the pickup and drop-off were very quick!

Queue time was quite long, but acceptable.

It took a whole two hours from queuing to get the car. We waited with our child in the parking lot for an hour before we got the car, and it was a very windy day!

The price is low and the quality is good.

Very convenient, located right in the airport parking lot. The staff are very friendly and patient.

The office was closed and no one was there when it was time to pick up the car.

Excellent

Pickup and drop-off were very convenient.

It's okay

I have used Budget for the past few times and felt it was great, not worse than Hertz or AVIS. The prices are reasonable and the pick-up and drop-off efficiency is high. I hope they continue to maintain this standard!

Overall good, simple procedures, and very fast.

The condition of the car is good.

It's okay.

A reputable company, highly recommended.

Service was okay.

Only one staff member at the airport location, efficiency is low.

Very convenient and efficient